Dispatches from the living amongst journalism's walking dead

Tag: DFM

Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September 2016.

Remembering Steve Buttry, the Man Who Would Always Take the Meeting

Steve Buttry, a journalist for more than 45 years, died February 19 at age 62 of pancreatic cancer.

I knew it was coming, but I still wasn’t really prepared for the news that Steve Buttry was really gone. The man who seemingly bounced back from everything – be it layoffs, professional disappointments, cancer (twice) – wasn’t bouncing back this time.

Steve had so many friends in the journalism world, each with their own treasured memories of and debts owed to a man who had a bottomless capacity to give. I’m no different. I owe Steve for nearly everything I have.

If it weren’t for him, I’d probably be working in PR or marketing in Ohio after being laid off from my last job as a journalist several years ago. Even aside from the obvious affect on my career trajectory, I also think I’d be a fundamentally different person if it weren’t for Steve (and not for the better).

Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September 2016.

Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September of 2016. Click to see his speech.

I first met Steve the same way a lot of people did – via Twitter. After a long career as a reporter and editor, Steve had reinvented himself as a social media trainer and digital journalism thought leader. I had started following him because of his blog. I was social media editor at the Cincinnati Enquirer at the time, and mostly figuring out what that role was and the impact I could have if I only had a voice. He was a life raft for my flagging enthusiasm about journalism. We had struck up a correspondence over our shared challenges in teaching social media to unwilling newsrooms.

When I heard he was hired on at an emerging new media startup I had been closely following in DC, I sent him a direct message to ask him to keep me in mind when he got there. And he did.

Just today I read over our DM correspondence from those few months – and even then, he gave more than he ever had to. He gave me tips on how to apply, ideas of how to best pitch the job I wanted, and above all he gave me an interview. I must have applied for 100 social media and journalism jobs in the “big cities” and had never once got as much as a reply before. That was all Steve.

In the spring of 2010, Steve hired me on as social media producer at what would eventually become TBD in Washington, DC. That job, the people I worked with, the move to the coast from Ohio – all of it was the beginning of a new life for me. It put me on a map I didn’t even know existed. More than every awesome perk that came out of that job, the best (though it took me years to realize it) was learning how to live a good life from Steve.

The TBD engagement team, summer of 2010

The TBD engagement team, summer of 2010: (L-R) Me, Jeff Sonderman, Dan Victor, Nathasha Lim, Lisa Rowan and Steve Buttry.

When I first moved to DC, I felt so much less experienced, ambitious and worldly than everyone around me. But not Steve. He lived for his time with his family and friends – and I noticed early on that he spent so much of his time doing favors for others – inside and outside our company. He had mastered the art of the network, with friends in seemingly every city, with lives he touched everywhere on his travels. I can’t adequately explain how good it was for me back then to have a fellow Midwesterner showing me every day that it was possible to excel in that world of the “coastal elite” and not lose touch with your personal values.

As a newsroom leader in that environment, he seemed to savor capturing lightning in a bottle. At our brainstorming meetings for the community engagement team, he’d encourage us on even the most far-flung of ideas. He was always the one best at teasing out something tangible from the flights of fancy.

A few years later, Steve provided me with more life-changing chances. One was inviting me to co-teach a social journalism class with him at Georgetown University – which I would go on to do for four terms (and which piqued my interest in finishing my career in academia – like Steve). He hooked me up with my first few gigs training other journalists in using digital and social tools – which became something of a second career for me. He also was instrumental in hiring me on at Digital First Media – giving me a way out of the social media world and into my first job as a manager.

In six years, Steve granted me more favors than any one person deserves. And the most amazing part is that all of what he did for me, to him, probably wasn’t even that big of a deal because he did it all of the time. How many times in his long career did Steve Buttry do someone a favor? Be it speaking to a class, giving a recommendation, passing on a job opportunity, making a introduction, judging for awards, teaching newsrooms, giving rides, sticking up for an employee or coworker…he did it all of the time. Literally every day – right up to the end of his life.

There’s no easy way to repay a debt that large, save for continuing the work.

Last month, I sent him the following in a message exchange that would end up being our last:

I want you to know this: It is because of your influence that I never leave a tweet, Facebook message, voicemail or email from a stranger unanswered. I’ll never say no to a young (or not-so-young) journalist who reaches out to me for advice, help, ideas or feedback. I never refuse a journalism professor who asks me to speak to their class. I always take the meeting, even at the most stressful of times, because you did it for me and it made all of the difference.

The least I can do, that any of us can do, is to live the best kind of life possible – the way Steve did. We take the meeting. We get on the flights (and tweet about the delays). We teach. We give favors big and small. We are there for others – when the time comes, they are there for us.

Thanks for the lessons, Steve – and thanks to Mimi and the rest of the family for sharing him with an entire grateful industry for so many years.

Thunderdome’s demise is déjà vu all over again

Time counts and keeps counting, and we know now finding the trick of what’s been and lost ain’t no easy ride. But that’s our trek, we gotta travel it. And there ain’t nobody knows where it’s gonna lead. — From “Mad Max Beyond Thunderdome”

Thunderdome: A bunch of great journalists entered. And now, all leave.

By now, everyone knows Thunderdome is being unraveled.  There are lots of hows left to figure out and whys left to reckon with, but the fact is that it’s all ending much too soon. It’s all so terribly familiar to those of us who went through a similar unraveling at TBD in 2011… only this is worse. 

TBD didn’t have time to finish what we started, but at least we got the chance to start. Thunderdome never even got the chance to carry out even the beginnings of our goals. Many of our long-planned channels just started launching. We had a number of new revenue-generating products on the horizon. We had just started building our in-house product team. We were on the brink.

The Thunderdome Interactives team leaders circa August 2012. (L-R) Me, Tom Meagher, Julie Westfall and Yvonne Leow.

The Thunderdome Interactives team leaders circa August 2012. (L-R) Me, Tom Meagher, Julie Westfall and Yvonne Leow.

This is the startup world in journalism – our industry has a tough time finding funders with the stomach to endure the time it takes to build a digital business.

DFM and Thunderdome was founded on the idea of “putting the digital people in charge”. We were put in charge – and we made positive, forward-moving changes at dozens of local newspapers to prepare them for a future without print. Was it all perfect? No, we made a lot of mistakes. There were a lot of things I would do differently if I had the opportunity. That said, Thunderdome didn’t fail. It didn’t even start.

The employees of Digital First deserved better – not just the people losing their jobs at Thunderdome, but also those out in the field at local newspapers. I hope they can continue the digital transformation they’ve started at every local newsroom – because that’s what will keep them relevant in the years to come.

Just another day at the virtual and real-life office at Thunderdome.

Just another day at the virtual and real-life office at Thunderdome.

What’s Next

I encourage anyone reading this to check out the Thunderdome staff and hire them as soon as possible. I’ll do whatever I can to get them to their next stops. As for me, I don’t know what’s coming next – and frankly, I find that pretty exciting, all things considered.

I want to thank Jim Brady and Steve Buttry for giving me (another) chance to change my career. I wanted out of my social media pigeonhole and they gave me the opportunity to grow, lead and learn so much more about this industry and myself.  I also have to thank Thunderdome Editor Robyn Tomlin, who has been such an inspiration to me. She’s taken a lot of time to mentor me – in leadership and in life – and I value the trust she put in me when she appointed me as managing editor.

And finally, I have to thank the Thundercats. It was an honor and a pleasure working with you all. You’ve taught me so much – and I can’t wait to see what you all do next.

As heartbreaking as it is to go through this all over again, I have no regrets. I would do it all over again for the chance to have worked with these amazing people. They have changed my life – and I have absolutely no doubt they will change the industry. I only wish we were going to be doing it together.

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Google Glass: The Next Greatest Thing Ever for Journalism?

When Google announced the arrival of its earliest model of Glass – the wearable computer that looks like a suspended monocle – my newsroom at Digital First Media’s Thunderdome wanted to be among the first to experiment with this new tool that could potentially have huge implications for journalism.

In Google’s Glass Explorer program, interested participants tweeted and G+’ed to Google what they would do if they had a Glass (#ifIhadglass) and Google chose the first testers of the new device from this eager pool. My boss, Robyn Tomlin, was one such winner.

In the time since we got our newsroom Glass, it’s been passed around, tried out and experimented upon by a number of staffers. A few of my much-smarter co-workers are working on apps for the new toy. It is expected to be in wider release next year.

Social Media Wire on nhregister.com

The Social Media Wire Brings The Immediacy, You Bring the Feedback

We news folks tend to deal in fact – that is, what is reported and verified. Most of what you find on news sites (the good ones, anyway) is in this realm. Increasingly making an appearance in people’s news consumption habits are social media like Twitter and YouTube – that which may not be verified, but it is immediate and, for better or worse, largely unfiltered.

It is the desire to capture both actual and factual news that pushed Digital First Media to build the Social Media Wire, which made its public beta debut on the New Haven Register this week.

Social Media Wire on nhregister.comCombining selected local Twitter accounts, social searches, news feeds, blogs and videos, the Social Media Wire gives our readers a new way to find and interact with immediate local news from a variety of sources (yes, including competitors).

This concept was one that originally started back at TBD, where the community engagement team dreamed up a vision of a constantly-moving feed of local, social news called TBDNow. In the time since TBD’s original staff split up, many of us have tried to get TBDNow built. On my very first day at Digital First, I was told we were finally going to do it – and I just couldn’t wait to see it come to life.

CrowdyNews, a social news vendor out of the Netherlands, helped us to adapt the original TBDNow wish list into a tangible beta product. Is it perfect? No. We’ve got a lot of tweaking to do. But it’s a start.

We’ll learn, over time, exactly which keywords produce the best results in our neighborhood. We’ll find which blogs and news sites have crappy RSS feeds we should avoid – and which hidden gems might be most useful for our readers. We’ll see who has the most to offer on Twitter, and who could stand to be trimmed from our topic rolls.

There’s certainly work to be done on fine-tuning the user experience… and that’s where I hope you can come in. Please visit nhregister.com and click around our widgets on the home page and section fronts and spend a few minutes on the full-page Social Media Wire.

Let me know what you think could make the user experience better, which feeds should be added or removed, etc. in the comments, or contact me via Twitter, Facebook or email. As with any beta product, we need all the eyeballs and feedback we can get.

Introducing Digital First’s Curation Team: Now on to the Hard Part

Following a month of non-stop activity featuring dozens of applicant blog posts, applications and interviews via occasionally spotty Google Hangout connections, I’m pleased to announce that the Digital First curation team is locked and loaded.

Julie Westfall will be joining Digital First as the curation team leader.  Angela Carter and Karen Workman, two of DFM’s local superstars, will be moving to new roles as curators.

I was familiar with all three of these remarkable journalists before I ever began hiring for these positions. They were selected because they each had a vision for what could be done – and none of them are the type to be scared off by such a vague concept as “go be a curation team”.

Steve Buttry and I interviewed A LOT of really amazing applicants. We heard a lot of really innovative and interesting ideas on curation tools and strategy from journalists and non-journalists both inside and outside Digital First. You guys didn’t make our choices easy, but I’m confident we’ve got a killer team here.

Julie Westfall

Julie Westfall

I am excited to get back to working with Julie Westfall, who was, in my opinion, the engine that drove TBD’s daily news coverage. Sitting across from her for most of our short time there, I was constantly amazed at how she just never seemed to stop. Julie had a vision for how our news could be better and faster and she worked tirelessly to see that vision come to life.  She was always tinkering with the tools we had or brainstorming the tools she wanted to see if there could be a better way to tell our stories.

Julie was responsible for shaping a lot of the excellent breaking news coverage TBD came to be known for.  When a gunman took hostages at the Discovery Channel headquarters about a month into TBD’s existence, Julie grabbed the reins and led our site through what was arguably its national and regional debut. She also served in the thankless role of maintaining the often-difficult relationship between TBD and WJLA TV – for which I personally think she could have gotten a Nobel Peace Prize if that relationship hadn’t ended in such a spectacularly sad way.

But it wasn’t our work history that got Julie into this job, but rather it was her continuing ideas for how online news could be made better. Julie still has a vision for how we can develop new and better ways to tell stories online.  We need someone with that vision to help our team craft dynamic, interesting and useful news resources for our local sites.  It helps that Julie’s pretty familiar with forging her own path in this crazy digital journalism world – she held experimental roles at TBD and KPCC – because we need her to shape this team from an idea into a key part of Digital First’s news strategy.

Angi Carter

Angi Carter

I knew Angi Carter by reputation long before we actually met upon my visit to the New Haven Register‘s newsroom a couple of months ago. As an inaugural member of Digital First’s ideaLab, Angi had already made her mark as an innovator and communicator within the company.

Angi had been a city-side and business reporter for years before taking on the role of community engagement in her newsroom. When you meet her, it’s hard to believe she hasn’t been in that role for years. She’s a natural.

From the time I joined the company, I knew Angi to be an ever-willing guinea pig for digital news projects. When Digital First teamed up with NYU’s Studio 20 and The Guardian for Citizen’s Agenda, Angi was enthusiastically on board, guiding the Register’s engagement around the 2012 elections. When DFM launched its first national news project, American Homecomings, Angi was right there in the thick of it, helping to curate content for the site. She’s always among the first in the company to experiment with new tools and brainstorm new ways to use the tools we already have at our disposal.

Not surprisingly, Angi also went the extra mile with her ideaLab project. Originally it was thought that ideaLab activities would take up a designated amount of hours each week but Angi made it the focus of her everyday work. She also contributed the equipment she receives as an ideaLab participant to the Register’s overall engagement efforts like conducting a Community Needs Assessment, holding public online news meetings and growing the Register’s community blog network.

When this curation team is in full swing, we’re going to need Angi’s organizational skills to guide us on breaking news and long-term projects. She has a habit of planning the details far out in advance of planned news events. Take New Haven’s coverage of the Supreme Court’s health care decision: When the decision came down, the site had a live chat with experts on the case all ready to go.

Karen Workman

Karen Workman

I don’t know Karen Workman well yet, but I know a great deal about her work.  She started her career as an editorial assistant at the Oakland Press, where went on to become a reporter and, later, community engagement editor. When she took interest in this position, Karen wrote a report full of ideas for how the DFM curation team could best benefit our local newsrooms.  She’d know, as she’s already sort of been doing it.

Working the early morning shift at the Press, Karen noticed that DFM’s Michigan newsrooms were all curating stories and videos from the same sites each day. She  took the initiative to change the system to be more efficient. This past spring, she started a curation team for the Michigan newspapers to better utilize the time of the newsrooms’ small staffs.

As an early adopter of new tools in her newsroom, Karen’s also proven herself to be a natural teacher. What started as helping her colleagues learn SEO, social media and digital tools has turned into a much larger effort to educate journalists at other DFM papers. Karen’s patience and talent for explanation is really going to come in handy as a DFM curator, as we’ll be helping all of our local newsrooms with their own curation efforts.

Karen was also part of the first class of ideaLab participants. She’s using her project to build a sense of community amongst members of the Oakland Press’ blogger network. Aside from bringing a disparate group of bloggers together in person and online, Karen’s also setting up workshops they want and need to bolster their own skill sets.

I’m pretty sure Karen and I are going to get along just fine, as she’s a fellow animal lover (even if she prefers dogs).  She writes The Dog Blog, a care and training blog for dog owners – and she’s also got a really cute Lab/pit bull mix with a great name (Sensibull).

This curation team will be getting to work the last week of this month….just in time to start experimenting with curation around the Olympic Games. These three women will have a lot of logistics to figure out, tools to break and workflows to hammer out  – but I have full confidence they are more than up to the challenge. I can hardly wait to get started.

Exploring the Role of Curation and Curators in the Newsroom

What do you think when you hear the term “curation”? Do you roll your eyes at the “future of news” talking head types likely posing the word to you (like right now)? Or does your mind reel with the possibilities?

Source: Page One CuratorUnder the strictest definition of the term, curation is what journalists have been doing since before Gutenberg. We’ve always been responsible for collecting bits of information and reassembling it in a way that makes sense to our readers, but now we have so many more tools to use and streams to incorporate. It’s hardly a new idea, just a new way going about doing it.

Curation is a huge part of Digital First Media‘s plans. I/We see it as a way to give our readers a well-wounded view of a story or topic, while also freeing up our local staffs to do the original reporting they do best. It is with this in mind that I, along with my esteemed boss, Steve Buttry, will soon be hiring a national curation team comprised of a team leader and two curation editors.

While I do have something of a loose job description put together for these positions, the people who we’ll be hiring here will be trailblazers. Like a lot of us who are taking on experimental new roles, they’ll be determining (and always re-evaluating) what tools, practices and stories will work best for them and the company, rather than following directions from the top.

If you dare to wonder what a curation editor might do — we’d like to hear from you. Even if you aren’t necessarily interested in one of these jobs, I’d like to hear your thoughts on how curation and curators might best help you and/or your newsroom best serve readers.

Some ideas we’ll be exploring:

  • How should we provide curation around big national stories, where primary coverage will be handled either by our staffs or by our content partners?
  • How should be capitalize on local stories that might have national appeal?
  • How should we curate the social conversation around the day’s big “talker” stories in a way that would interest even those who aren’t on social media?
  • How should we help local newsrooms in their curation efforts without just taking it over?
  • What curation tools should we use? Which do YOU use?
  • What kind of content should we curate? Is there anything we should avoid?
  • How should we evaluate, verify and attribute content we curate?

You can join in the conversation in the comments below, on Steve’s related blog post, on Twitter (#DFMcuration) or, if you prefer to keep your ideas and interest confidential, feel free to use this private form.

A few details that may be helpful (this and more from Steve):

The curation team will be part of Project Thunderdome, which will handle national content for the websites of 75 daily newspapers of Digital First Media (scattered across 18 states), as well as some niche content that may be used by the sites of our weekly papers.

I look forward to seeing where this conversation takes us.

Growing Your Audience: Advice from Bloggers and Readers

I’m giving a workshop to the Digital Ninjas at the New Haven Register at 1:30 p.m. (EDT) today about engaging and growing blog audience. If you’d like to follow along when it starts, it’ll be online on Chris March’s blog.

I’ve been crowdsourcing some advice from the bloggers and blog readers in my social networks to include in today’s talk. Got something to add? Leave  comment or tweet me @mjenkins.

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UPDATE: Slides from today’s presentation are after the jump.

Kick It Old School: Engaging Your Community Through Live Chats

The live chat is, in a sense, the original social media – the Arthur Crudup to Twitter and Facebook’s Elvis Presley. I think I set up and conducted my first live chat in 2004, when I was a fledgling web producer at the Milwaukee Journal Sentinel. The technology has evolved somewhat, but the idea remains the same: Get readers into a virtual room with reporters, experts and newsmakers to ask questions directly.

Back in the day, we used the earliest incarnations of CoveritLive to hold text-based chats with readers. Nowadays, newsrooms have a lot more options to do this, including Google+ Hangouts, UStream, Twitter chats, Facebook chats and enhanced text-based options via ScribbleLive and CoveritLive.

In my recent travels for Digital First, I’ve been teaching a little bit about liveblogging and chats – and learning a lot, too. In what I hope will become something of a regular thing here at ZJ, I’d like to highlight the work of some of my DFM colleagues and pass along best practices and how-tos for any other journalists who’d like to try out what they’re doing.

At the York Daily Record (in York, Pa., birthplace of the peppermint patty with the same name), business reporter Lauren Boyer has become a community fixture. While she’s active on social media, her best successes have come from a couple of older-school engagement tactics: Live chats and real-life meetups.

In early February, Lauren started organizing weekly CoveritLive chats with members of the community, beginning with a live chat with a local CPA firm to kick off tax season.

“This initial effort had only 30 live readers — but they posted A LOT of very specific questions about their income tax filings,” Lauren says. “This motivated me to keep it up, figuring the quality of the discussion — providing a public service to those few readers who tuned in — was more important at the beginning as people start to catch on.”

Lauren says a Valentine’s Day-themed chat featuring a local dating coach was the most engaged effort she’s seen so far. This particular edition had about 55 participants and was replayed nearly 200 times, making it one of the most-viewed stories on YDR.com.

Just last week, one of Lauren’s YDR colleagues, Sean Adkins, shared a particularly notable success story.  Following a live chat with a local staffing firm, a local reader sent in her resume and was later offered a job earning $40K (now that’s community service!).

There are probably many opportunities for your newsroom to take advantage of free or inexpensive live chat tools. Here are a few ideas to get you started:

  • If a reporter has a big investigation or enterprise story published that got people talking, hold a chat with that reporter and/or some of the newsmakers involved in the story.
  • Hold regular chats with your reporters and columnists. When I worked at the Cincinnati Enquirer, we had chats almost daily with a staff member. From the TV writer to the food critic and the various sports reporters, all of these chats were on a regular schedule and usually got a lot of participation.
  • Open up a chat for your readers and staff to dish live during the big game/debate/local event.
  • Hold chats with experts in your community on topics of interest like taxes, health care, pet care, gardening, relationship advice, cooking, etc
  • Invite one or more local bloggers to participate in a chat about local issues or their blogging subjects.

Here are a few more ideas from CoveritLive.

 

More:

Live Chat Best Practices

Step-by-Step Directions to Setting Up A CoveritLive Chat

Matt Thompson’s tips on using CoveritLive for liveblogging and chats

 

This may be an old hat to some of you (much like the phrase “old hat”), so please share your experiences with live chats in the comments area. What tools do you use for your chats? What topics and people have worked best for you? What best practices could you share?

Cover It Live

How to Set Up A Chat Using CoveritLive

Lauren Boyer, a business reporter at the York Daily Record/York Sunday News, contributed to the following step-by-step directions for setting up a live chat between readers and panelists using CoveritLive. Many of these steps would also work for setting up a liveblog on your site where multiple staffers could contribute and readers can leave comments and questions.

First: Go to coveritlive.com and create a (free) account.

 

Cover It LiveCreate a chat

  1. Click the “sign in” button in the upper right hand corner and log in.
  2. Click on My Account in the upper right hand corner. The Build tab on the home screen should be highlighted.
  3. Fill out the information about your chat accordingly: Time, date, title and a link to where the chat will be displayed on your site (if you don’t have this yet, put in your home page and add the real link in later). You can schedule chats and liveblogs as far in advance as you’d like (and CiL recommends getting the file prepped and on your site days in advance, if possible).
  4. Click Next. On the next page, select a category (likely News or Sports).

 

Embed Code

Customize your embed code to the size of the chat window you want (make sure it will fit into your online story or blog template). Copy the code and paste it into whatever platform you plan on using for the chat (this might be a story file on your website or an entry on your blog).

If you are embedding the chat onto Facebook, WordPress or other sites that don’t allow iFrames, check the right box under the displayed embed code to get a custom code for you.

Set Your Panelists

Under Additional Options, click Add Panelist/Producers. Under Add Panelists enter your guest panelist’s e-mail address and press the green plus sign. Adding Producers would allow another person (presumably a member of your staff) to have admin access during the chat.

Then, click the green “Send Invites” button at the bottom. Click “Save” at the bottom of the screen.

 

More Options

Under Additional Options, you have these options available to add to your chat or liveblog:

  • Enable Email Comments: Would allow users to email in comments that will show up in the chat console.
  • Enable Reader Login Options: Make it so only logged-in users can comment. Login options include Twitter, Facebook, LinkedIn or your own comment system.
  • Add Twitter Feeds: Add tweets from specific Twitter accounts or a running hashtag to the published stream. This is excellent for liveblogs, but could also work with chats.
  • Send an email invite to readers: Allows you to craft a custom email to send readers who wanted a chat reminder.
  • Add a Coming Soon Reminder: Enabling this gives you a special embed code that will have a box for readers to sign up for reminders when the chat starts. (Note: Make sure the link in your Location field is right!)

 

Notify your panelist

After you’ve set up the panelists in CoveritLive, let them know that they should have received an e-mail from an application called “Cover It Live.”

Tell them it’s important to save that email, as it has the link inside that they’ll need to click on at the time of the scheduled live chat. When they click on it, they will need to enter a login or username. It’s easier to tell them to enter a new username, since they probably don’t have a CoveritLive account (your staff, however, should have accounts).

Once they click on the chat link on the date of the chat, it will open what Lauren describes to participants as a “90s-style chat room” or an instant messenger window.

 

At Chat Time

Sign back into your CoverItLive account. Under My Account on the left hand side of the screen, click Upcoming. Locate your chat under CiL Events, click Launch Event Now.

Note: If you’re on an account used by multiple people, click Settings on the left-hand side of the chat console and change your display name to your name.

Only you and your panelist can see the reader comments coming in to the right side of the chat screen. To approve comments, thus making them visible to the public, click the green plus sign on the individual comment. To send a private message to the sender, click the yellow key sign. To block a user, click the red circle.

CoveritLive Chat screen

CoverItLive Chat Screen View (Image: CoPress)

Inside the chat, you have a lot of options for what you can do to enhance the reader experience, like adding polls, uploading media, adding trusted commenters (like other staff), displaying a scoreboard and adding in options on the fly.

 

Ending Your Chat

Just Xing out of the screen won’t do anything. Go under Tools on the left side of the chat screen, and click option that says End Live Event.

 

Afterward

Access Your Past Chats: Go to My Account > Completed Events. Select the event you want and click on the buttons along the top of the menu to see what options you have available.

Edit Entries: You can edit your chat after the fact here, if need be.

Save your Archived Chat: Keep this content around for others to see. You have the to either leave the chat on-screen for a user to replay or you can copy it all down as HTML and save it in a file in your CMS. This is a good idea if you want the chat to be searched by Google.

Check your chat stats: Log into the account and click Completed on the left side of the home screen. Click the button to select your event and click the “Statistics” button (looks like a pink, blue and green bar graph).

 

Google+ Best Practices for News Brands

So your news brand has a Google+ account. Great. Now what? Maybe you’ve been sharing posts to see what works to stir up engagement and/or root in that SEO, but you’re thinking there has to be more (there is).

Since my overview of Google+ for news brands, I’ve curated some best practices and tips that can help your news organization get a little more comfortable using Google + and taking advantage of what it has to offer.

 

Being There is Half The Battle

You may have noticed that a lot of news organizations have somewhat abandoned Google+. This makes it  prime spot on the social media map to make your mark.

“Google Plus users notice when a news org puts resources into the platform,” says Amy Duncan, Social Editor for BreakingNews. “They reward those news orgs by becoming regular commenters and content sharers on their pages. Simply put, if a news organization is willing to dedicate resources to Google Plus, it is very easy to become the best game in town.”

 

Choose Posts Wisely and Use Good SEO

You don’t need to post every story here, but be sure to post news you have exclusively or first in your local area, content you think will get a lot of people searching and talking about it.

When you post stories here, remember to use your SEO (search engine optimization) skills, as you want to help Google users find your story. In the text you post with your link, be sure to include the names, places and keywords people may be searching to find this info. Bold your headlines and any keyword phrases to add SEO value using these G+ specific shortcodes.

Google recommends asking questions of your followers when you post an update, and taking care to + mention the people and organizations mentioned in the stories (using @ before their name). You might even want to + mention people who may want to weigh in on your post, like experts in a field and/or certain active followers.

Like retweeting, take the time to share posts from your reporters and readers to your stream. For instance, if you see a G+ post from a staffer that might not be SEO-optimized, click “Share” and put it on your stream with better search terms included.

 

Make It a Priority During Breaking News

BreakingNews has made Google+ a core part of its social arsenal, winning it a dedicated following on the platform.

“In our experience, Google Plus is far from the ‘ghost town’ it is frequently described to be,” says Duncan, who manages BreakingNews’ Google+ account. “In fact, we have seen a very high level of engagement. According to All my +, each post on +Breaking News has received an average of 34 comments, 38 +1s and 27 shares. When a big story breaks, we see those numbers go through the roof.”

BreakingNews keeps posted content fresh by taking advantage of one of the key attributes G+ has over Facebook: The ability to edit after posting. It isn’t uncommon to see BreakingNews add updated info to the top of an already-posted G+ post, like so:

 

And this doesn’t just work for a curation giant like BreakingNews. Last summer, The Trentonian in Trenton, New Jersey (a Digital First newspaper) took to Google+ in its breaking coverage of a shooting in a nearby apartment complex. By using G+ in addition to the usual Twitter and Facebook to cover the news and crowdsource for information, Interim Editor Joey Kulkin got a big break on some insider info.

“Someone in one of The Trentonian”s Google+ circles wrote that she thought her cousin was the shooting victim laying in the parking lot. So I immediately latched onto her, and we kept in constant communication. She was really trusting and answered all of my reply questions. G+ is where she confirmed that the victim was her cousin about 10:20.”

 

Post During the Work Day

According to a February 2012 report from Simply Measured derived from the activity and engagement of the top 100 brands on the platform, Google+ is primarily used during work hours and not at home (which differs somewhat from Facebook, which has nighttime surges in activity).

According to the study:

  • 86% of the engagement that takes place happens during working hours (5 a.m. to 5 p.m.)
  • 89% of all engagement happens on the weekdays
  • Wednesday is the most popular day for brand posts and for user engagement with those posts
  • The highest engagement with brand posts happens between 9-10 a.m. local time

Google’s own best practices (released my way via a cheat sheet from a Google rep) say the most G+ users are online from 1 to 3 p.m. local time and say the best time to post are from 10 a.m. to 1 p.m. local time.

Of course, there’s also an app to help you figure out your own best posting days and times on Google Plus. Note: I haven’t tested this with a brand page yet, so let me know if it works for you.

 

Create and Use Circles

Circles can work both like Twitter and Facebook lists. Create them not only to direct who sees your posts, but to help you monitor the accounts you want to monitor.

First of all, know that as a brand, you can only add people to your Circles if they are also brands or if they have already added you to a Circle.

You might want to create a Circle for your paper’s employees (or even smaller segments, like reporters and online staff), other news orgs, local companies and organizations and those who have Circled your brand on G+. Note: People who’ve added you, but whom you don’t reciprocally add to circles, will still receive your public posts in their stream.

Google recommends creating Circles of your most engaged users to direct your post to them specifically (in addition to posting updates publicly).

Jen Lee Reeves, Interactive Directer at KOMU-TV, uses G+ circles to organize sources and contacts.

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If you’ve built some great Circles, be sure to share them with your readers. Like a good Twitter list, if you’ve curated a Circle of local newsmakers, athletes or even your staff, others may find it interesting and useful as well.

 

Hold Hangouts With Your Staff and/or Newsmakers

The Hangout feature of Google+ is, in my opinion, the best part of the whole shebang. Hangouts can connect your staff and readers face-to-face, using tools that don’t require a lot of technical know-how or fancy equipment.

Though you can only have up to 10 people actually participate on camera in a Hangout, you can live stream Hangouts to the rest of your readership using the built-in “on air” functionality, which streams and saves the video to your brand’s YouTube page.

The New York Times, which was rated in January as the news brand with the most engagement on G+, doesn’t flood the site with updates, but it does hold a lot of Hangouts.

During March Madness, The Times had a hangout with three of its sports reporters and five Google+ fans, which it streamed On Air. Pick up some pointers on how to do this yourself by observing these steps they took to make it work:

  • Gathered participants in the chat by choosing the first 5 users to RSVP on a G+ post promoting the Hangout
  • Lots of promotion for the chat, on-site, on other social media and, of course, on G+.
  • Published a piece on their site after the fact, featuring the video from the chat (now in their own video system to boot). This final post was also posted to G+ for those who couldn’t tune in live. This pretty simple final step is key, as it makes more readers aware of what you’re doing on G+ and how they can get involved in the future.
Try it out!  Hold a Hangout with a few of your local reporters to talk about a local issue, live stream an editors’ meeting, bring in a couple of city council candidates to talk with your reporters on camera, bring in a few readers while you’re at it.
If you really want to make it interactive, team the Hangout up with a Twitter or Cover it Live chat, where a staffer on camera can relay questions from the readers who couldn’t join in on the camera chat.
Alex Byers, Senior Web Producer at Politico, offered this helpful tip for Hangouts:
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Hangouts also work well as an internal meeting tool. The spread-out Digital First engagement team does this for our staff meetings. I even used G+ to conduct my fantasy football draft last fall.

Don’t Just Duplicate Twitter and Facebook

For one thing, it can take a lot of time to replicate the same updates on three tools. Also: These tools are different from one another and their audiences expect different content and approaches. Switch up what kind of content you post to where based on the engagement you get from what you post on each channel.
Also, consider mixing up the order of your social workflow.
“Many Google Plus users use Google Plus in addition to Facebook and/or Twitter, if Google Plus is always the last place you publish, these users will notice, especially in a breaking news situation,” says Amy Duncan. “Not only will your Google Plus page become redundant to users in the context of your other online presences, but it will also become redundant on Google Plus itself, if your competitors are consistently beating you to the punch.”
Not every news outlet can afford to dedicate a staffer to Google+ like BreakingNews, but it’s worth testing out some timing changes to see if it works for your site.

Post More Photos and Videos

In their report I mentioned earlier, Simply Measured found that brands really benefitted from posting a cornucopia of media instead of just story links.

Interactive content, made up of video and photos, continues to not only be the most frequently posted content but it also drives the most engagement. For the Top 100 brands, it makes up over 65% of engagement happening on Google+.

 

Set Your Profile Up Right

I know I’ve already gone on about this at length, but a few more things I’d like to highlight:

  • Verify your Google+ page by adding links on your About page to your site’s front page, other social media accounts and any notable blogs, site sections or other links you want to highlight.
  • Include your paper’s physical location and an email address and/or phone number on your profile somewhere.
  • Add other administrators to the Page. More than one person should have access in case you are sick (boo) or on vacation (yay).

 

Monitor Your Stats and Posts

Use All My+ to track your brand’s engagement on Google+. When you try something news, run a comparison here to see if it worked.

If you want to see just how and where an individual update traveled on Google+, click the arrow to the right of a post to get the option to “View Ripples”. On every post that has been shared on G+, you can see who else shared it by looking at this actually pretty awesome visualization.

Interact in Your Comments

I shouldn’t have to tell you this – it IS a social network, after all. When you reply to commenters or want to thank those who spread your post around, be sure to + mention their name (much like you would on Facebook). Add +1s on the comments you want to highlight for others to note.

 

Ask Your Readers What They Want

Honestly, you should be doing this on every social channel you use as a brand on a fairly regular basis. When you try something new, ask your followers what they thought of it. Post open-ended questions like, “What would you like to see us do here?” Include a note on your About page asking for feedback and ideas.

The New York Times’ social media crew did this early on with their use of Google+ to mold a strategy over time.

 

More info:

Google+ ShortCode and Option Cheat Sheet

Google’s Hangouts On Air Manual

Top News Brands on Google+ (AdamSherk.com, January 2012)

Add a Google+ Badge to Your Site

Look up the Google+ engagement statistics for yourself and other users (All My +)

 

What I miss, guys? What other best practices or nifty G+ tricks would you add?

How news brands can get started on Facebook Timeline

On Wednesday, Facebook debuted Timeline for pages. This new design and setup has been available on profiles for awhile and now it is coming to your news account pages. While this is an optional changeover for now, all pages will convert to this new design on March 30, so it gives you a little bit of time to get your pages ready for primetime.

 What does Timeline change?

Timeline brings a whole new look and feel to your Facebook page on the front and back ends. The biggest change in appearance is the addition of the cover photo – an 851 x 315 pixel banner image across the top of the page. Converting to this new design will also rearrange your page in a timeline format, with all status updates and important milestones ordered in a tree fashion by date.

There are changes on the admin side of these pages as well. In the top right of your screen, you’ll see a button that says “Admin Panel” – click it to find your analytics and page controls. You’ll also have a few new options on this admin panel, including an ability to see banned users from your page, a log of user and admin activity on your page and (finally!) a place to send and receive private messages from your users.

 

What you need to do now

Ivan Lajara, a community engagement editor at Digital First Media and Life Editor at the Daily Freeman in Kingston, N.Y., offered a great deal of the following steps and tips for local news outlets to get started on Timeline.

 

1. Select a cover image

With an image this big (dimensions are 851 x 315 pixels), you have a lot of options. You might opt to include an insider photo of your newsroom or employees, as the New York Times did (above). This might also be a good spot to highlight an excellent local photo from your staff photographers or a historic image from your archives.

You might also opt to ask your fans what they’d like to see in that space — or even ask them to submit photos to feature there, as the Daily Freeman has on their Facebook page.

Note: This image isn’t set in stone, so you can change it as often as you’d like. One thing you shouldn’t do is use your brand’s logo or masthead here – that’s what the square profile photo (which will still show up as your image around Facebook) is there for. Also, Facebook’s TOS prohibits using this place for advertising or to shill for Likes, not that you’d do that anyway.

 

2. Write a good description for your page

Your description is a bit more prominently featured now, so be sure to write a snappy bit about your publication here. Edit this space by clicking on About.

 

3. Arrange your apps to highlight the most important ones

Your photos, likes, videos and any apps/contests you had are now displayed as images below your cover photo. You have the ability to feature 10 apps in total, but only four are displayed above the fold. In this space, you should highlight Photos, Likes and two apps.

You can move these featured apps around by hitting the arrow hovering near them on the right. Hover over the app you want to move and click the pencil button that shows up in the top right corner. From here, you can select what app you want to swap in.

Note to Digital First newsrooms: Ivan suggests you highlight SeeClickFix, Obituaries (Legacy has built-in app) Ustream/Livestream, etc.

 

4. Add a milestone or two to your Timeline

You can do this by going to the status update box (now on the left instead of the top) and clicking Milestone. An obvious one to start with might be when your publication began. Fill in the date and any info you’d like, along with an image if you have it. You might also add in some big events that occurred in your area in the past, such when you launched your website or notable local happenings just to get started. Upload an image of your publication’s old front pages or a historic photo to mark the occasion.

You can highlight photos or stories from the page or fans by making them fill both sides of the timeline. Do this by hitting the Star button on any post. This looks great with photos!

Ivan’s tip: Go back and add dates to the images you’ve already posted to the page by clicking the pencil icon on the image. You can’t tag a current image with a date older than when the Facebook page was created. At least not from the photo. You have to go to the Timeline date, add and event and THEN tag a photo (or cover or front page) to it.

 

5. Pin a top post

You can pin any of your postings to the top of the page by clicking on the top right of the post on the pencil icon and hitting ‘pin to top’.

Ivan’s tip: This is a great way to highlight stories that haven’t gotten as much attention as you’d like or to bring attention to the biggest item of the day.

 

 6. Hide embarrassing, outdated, or negative posts by you and your fans

One major upside/downside of Timeline is that is makes it easier to find past posts by you and your fans. Check over your timeline for past posts you might want to hide from view for any number of reasons. To hide one from view, click on the pencil icon and select “hide from timeline”.

Right now, page administrators can hit Preview (on the top of your page) to make all these changes without anyone seeing them. If you are a page admin, you’ll see the new page, but you can see how everyone else sees it by clicking into “Until you publish your Page, you can see your old design any time” at the top of the preview screen (below).

 

Publish your changes along the top of the page when you’ve completed the basic steps. Have fun!

 

For more info on Facebook Timeline for Pages, check out this helpful post from TechCrunch.

 

 

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