Dispatches from the living amongst journalism's walking dead

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Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September 2016.

Remembering Steve Buttry, the Man Who Would Always Take the Meeting

Steve Buttry, a journalist for more than 45 years, died February 19 at age 62 of pancreatic cancer.

I knew it was coming, but I still wasn’t really prepared for the news that Steve Buttry was really gone. The man who seemingly bounced back from everything – be it layoffs, professional disappointments, cancer (twice) – wasn’t bouncing back this time.

Steve had so many friends in the journalism world, each with their own treasured memories of and debts owed to a man who had a bottomless capacity to give. I’m no different. I owe Steve for nearly everything I have.

If it weren’t for him, I’d probably be working in PR or marketing in Ohio after being laid off from my last job as a journalist several years ago. Even aside from the obvious affect on my career trajectory, I also think I’d be a fundamentally different person if it weren’t for Steve (and not for the better).

Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September 2016.

Steve accepts the Rich Jaroslovsky Founder Award at the Online News Association conference in September of 2016. Click to see his speech.

I first met Steve the same way a lot of people did – via Twitter. After a long career as a reporter and editor, Steve had reinvented himself as a social media trainer and digital journalism thought leader. I had started following him because of his blog. I was social media editor at the Cincinnati Enquirer at the time, and mostly figuring out what that role was and the impact I could have if I only had a voice. He was a life raft for my flagging enthusiasm about journalism. We had struck up a correspondence over our shared challenges in teaching social media to unwilling newsrooms.

When I heard he was hired on at an emerging new media startup I had been closely following in DC, I sent him a direct message to ask him to keep me in mind when he got there. And he did.

Just today I read over our DM correspondence from those few months – and even then, he gave more than he ever had to. He gave me tips on how to apply, ideas of how to best pitch the job I wanted, and above all he gave me an interview. I must have applied for 100 social media and journalism jobs in the “big cities” and had never once got as much as a reply before. That was all Steve.

In the spring of 2010, Steve hired me on as social media producer at what would eventually become TBD in Washington, DC. That job, the people I worked with, the move to the coast from Ohio – all of it was the beginning of a new life for me. It put me on a map I didn’t even know existed. More than every awesome perk that came out of that job, the best (though it took me years to realize it) was learning how to live a good life from Steve.

The TBD engagement team, summer of 2010

The TBD engagement team, summer of 2010: (L-R) Me, Jeff Sonderman, Dan Victor, Nathasha Lim, Lisa Rowan and Steve Buttry.

When I first moved to DC, I felt so much less experienced, ambitious and worldly than everyone around me. But not Steve. He lived for his time with his family and friends – and I noticed early on that he spent so much of his time doing favors for others – inside and outside our company. He had mastered the art of the network, with friends in seemingly every city, with lives he touched everywhere on his travels. I can’t adequately explain how good it was for me back then to have a fellow Midwesterner showing me every day that it was possible to excel in that world of the “coastal elite” and not lose touch with your personal values.

As a newsroom leader in that environment, he seemed to savor capturing lightning in a bottle. At our brainstorming meetings for the community engagement team, he’d encourage us on even the most far-flung of ideas. He was always the one best at teasing out something tangible from the flights of fancy.

A few years later, Steve provided me with more life-changing chances. One was inviting me to co-teach a social journalism class with him at Georgetown University – which I would go on to do for four terms (and which piqued my interest in finishing my career in academia – like Steve). He hooked me up with my first few gigs training other journalists in using digital and social tools – which became something of a second career for me. He also was instrumental in hiring me on at Digital First Media – giving me a way out of the social media world and into my first job as a manager.

In six years, Steve granted me more favors than any one person deserves. And the most amazing part is that all of what he did for me, to him, probably wasn’t even that big of a deal because he did it all of the time. How many times in his long career did Steve Buttry do someone a favor? Be it speaking to a class, giving a recommendation, passing on a job opportunity, making a introduction, judging for awards, teaching newsrooms, giving rides, sticking up for an employee or coworker…he did it all of the time. Literally every day – right up to the end of his life.

There’s no easy way to repay a debt that large, save for continuing the work.

Last month, I sent him the following in a message exchange that would end up being our last:

I want you to know this: It is because of your influence that I never leave a tweet, Facebook message, voicemail or email from a stranger unanswered. I’ll never say no to a young (or not-so-young) journalist who reaches out to me for advice, help, ideas or feedback. I never refuse a journalism professor who asks me to speak to their class. I always take the meeting, even at the most stressful of times, because you did it for me and it made all of the difference.

The least I can do, that any of us can do, is to live the best kind of life possible – the way Steve did. We take the meeting. We get on the flights (and tweet about the delays). We teach. We give favors big and small. We are there for others – when the time comes, they are there for us.

Thanks for the lessons, Steve – and thanks to Mimi and the rest of the family for sharing him with an entire grateful industry for so many years.

Social Media Wire on nhregister.com

The Social Media Wire Brings The Immediacy, You Bring the Feedback

We news folks tend to deal in fact – that is, what is reported and verified. Most of what you find on news sites (the good ones, anyway) is in this realm. Increasingly making an appearance in people’s news consumption habits are social media like Twitter and YouTube – that which may not be verified, but it is immediate and, for better or worse, largely unfiltered.

It is the desire to capture both actual and factual news that pushed Digital First Media to build the Social Media Wire, which made its public beta debut on the New Haven Register this week.

Social Media Wire on nhregister.comCombining selected local Twitter accounts, social searches, news feeds, blogs and videos, the Social Media Wire gives our readers a new way to find and interact with immediate local news from a variety of sources (yes, including competitors).

This concept was one that originally started back at TBD, where the community engagement team dreamed up a vision of a constantly-moving feed of local, social news called TBDNow. In the time since TBD’s original staff split up, many of us have tried to get TBDNow built. On my very first day at Digital First, I was told we were finally going to do it – and I just couldn’t wait to see it come to life.

CrowdyNews, a social news vendor out of the Netherlands, helped us to adapt the original TBDNow wish list into a tangible beta product. Is it perfect? No. We’ve got a lot of tweaking to do. But it’s a start.

We’ll learn, over time, exactly which keywords produce the best results in our neighborhood. We’ll find which blogs and news sites have crappy RSS feeds we should avoid – and which hidden gems might be most useful for our readers. We’ll see who has the most to offer on Twitter, and who could stand to be trimmed from our topic rolls.

There’s certainly work to be done on fine-tuning the user experience… and that’s where I hope you can come in. Please visit nhregister.com and click around our widgets on the home page and section fronts and spend a few minutes on the full-page Social Media Wire.

Let me know what you think could make the user experience better, which feeds should be added or removed, etc. in the comments, or contact me via Twitter, Facebook or email. As with any beta product, we need all the eyeballs and feedback we can get.

Moving into the terrifying new something

It’s been my experience that every now and then, you have to be terrified to really feel like you’re challenging yourself professionally. I haven’t felt terrified in a long time – until today.

I’m leaving the Huffington Post – my home for the last 10 months – to take on a challenge that’s so different from anything I’ve ever done, I want to start breathing into a paper bag just thinking about it.

I’ll be rejoining my old bosses from TBD – Jim Brady and Steve Buttry – at Digital First Media as a player-to-be-titled later. I’m excited to be “getting the band back together” – I felt that TBD had an excellent group of journalists that just never got the time to finish what we started. Maybe this is my chance to do complete some of those goals.

If you aren’t familiar with Digital First, it’s an exciting new company joining together Journal Register and Media News properties. The company includes papers from the likes of the Denver Post and Los Angeles Daily News to the Trentonian (in New Jersey) the (Lorain, OH) Morning Journal and tons of small dailies and weeklies all over the place.

I’m getting out of the business of running social media accounts and getting back to my local journalism roots. I’ll be working with local journalists all over DFM’s many daily and weekly papers to help them learn new digital practices and social media skills. I’ll also get the chance to be a part of local news again by working on special projects, digital strategy and breaking news at local properties and company-wide. It’s a change that’s a long time coming – and one I hope can get me back into learning as much as I’m teaching.

I also plan to still be writing here (hopefully more often) about what I’m learning, what’s going on in social/digital media and the occasional rant about Things on the Internet.

It isn’t a glamour move – I’m sure all of my Facebook subscribers will no longer find me exciting when I leave HuffPost – but I know I can’t stand still. I’m scared to death but also kind of relieved to get out of the social media editor game (more on that later). I still need to grow as a journalist – and the only way to learn to swim is jump right in. I hope you guys will be there to learn with me.

Lessons to be learned from TBD: International Edition

During my professional sabbatical in the month of April, I had the opportunity to travel to Moscow, Russia to talk with Eurasian journalists about community engagement.

This is my name in Cyrillic!

On April 22-24, the New Eurasia Media Program held its annual International Conference, where I, along with other journalists and bloggers from around the world, shared experiences and tools around the theme of “The local newspaper in the middle of the action”. I also gave a post-conference workshop on social media tools to a smaller group of Russian journalists (but that’s another post).

My presentation looked at the idea and launch of TBD, focusing specifically on ideas that worked and what, ultimately, led to it’s shift away from the original mission. I wanted to give attendees some good ideas they could try out at their newspapers amid the doom and gloom of a startup that didn’t exactly go as planned.

As one attendee put it, “We only ever hear about big projects that worked. It’s as if they think we have noting to learn from ideas that failed.”

I won’t go into the whole TBD rundown here (you’ve seen it before), but I have the presentations up online. Check out the Cyrillic edition of the presentation if you dare – but I also have an English one posted as well.  More TK on the whole experience and the workshop….

Farewell, TBD: It was good while it lasted

Today is my last day at TBD – so you’ll have to forgive a little bit of sappiness. I’m one of the last eliminated employees to depart and sticking around to watch everyone leave has been something of an emotional roller coaster.

The early days here, around when TBD launched, will always be a treasured bright spot in my professional life. The group of people assembled for that original staff was one of the brightest, most energetic and creative collections of journalists I think I’ll ever meet. Each person, from the reporters to the community engagement team to the editors, seemed to have been searching for a place that would set them free. For a little while, they had it.

Technically, TBD still exists, but it won’t ever be the TBD it was meant to be without those staffers who created it. It was an honor and a privilege to work with these people. I hope to someday look back at this list of names and, upon seeing all these people have accomplished, be amazed we managed to once work under one roof. Maybe we were meant to be sort of a new media version of “Freaks & Geeks” – promising, well-cast and sadly short-lived.

I owe a big thank you for the career boost TBD has given me – and it wouldn’t have ever happened without Jim Brady and Steve Buttry. I don’t know how I can ever repay them.

I’m going to miss my almost-daily interactions with some particular TBD Twitter followers and the great members of TBD’s Community Blog Network. I hope we’ll still be friends on the interwebs.

Thank you to the tireless TBD editors: Erik Wemple, Andrew Beaujon, Sommer Mathis and Julie Westfall.

And the creative, wonderful reporters: Sarah Godfrey, Maura Judkis, Ryan Kearney, Ally Schweitzer, Sarah Larimer, Kevin Robillard, Jenny Rogers, Sam Chamberlain, Mike Jones, Amanda Hess, Rebecca A. Cooper, Elahe Izadi, Dave Jamieson, John Metcalfe and photographer Jay Westcott.

Also,thank yous go out to the TV folks who managed to teach me a thing or two: Steve Chaggaris, Melissa Reyes, Katherine Amenta and Morris Jones (aka Mojo).

Hail to the unsung heroes that made TBD tick: Bageshri Ghate, Mitch Schuler, Carol Touhey, Jen Dreyer, Ryan Mannion (& co.), Nicole Young, Maya Carpenter, Justin Karp, Allene Bryant, Markham Evans and Heather Farrell.

And finally, the community engagement team:

 

TBD's Community Engagement Team. Photo/Dan Victor

TBD's Community Engagement Team (R-L): Lisa Rowan, Jeff Sonderman, Nathasha Lim, Steve Buttry, Dan Victor, Eliot Kort and me. (Photo courtesy Dan Victor)

Four key things TBD did right

There’s been all kinds of stories, analyses and blog posts written by journalism thinkers about “why TBD failed” or “things that went wrong at TBD”. While these have made some valuable notes for those who want to launch or work for startups in the future, they ignore a few critical points, the biggest of which is that TBD didn’t fail, per se.

Despite how it all ended, there are positive lessons to be gleaned from TBD’s build, launch and brief initial life. Here’s a few things TBD did that I hope other news orgs won’t shy away from trying in the future.

Threw out the org chart

It’s not to say TBD didn’t have an organizational chart of who reported to who, but it had very little bearing on our actual jobs. Being in a small shop of any kind means a lot more multitasking and a lot less adherence to job descriptions. Everyone edited someone else’s work at some point, everyone wrote headlines, took photos, sent tweets, assigned stories and had a hand in developing new products. While some took on one role more than another most of the time, you never, ever heard “that’s not my job” from a TBD staffer when something had to get done.

 

Wasn’t afraid to promote itself

While we caught flak from time to time about talking too much about ourselves or our policies as an organization, nobody can say it didn’t help.TBD had no formal advertising or marketing in the D.C. area (outside of our own properties) throughout its entire existence. Anything people knew about it, every story read, every site visit, every Twitter follower, came to us by word-of-mouth of one kind or another.

At the time of last week’s layoffs, TBD’s web traffic was growing, Twitter followers were at nearly 10,000 and (anecdotally) I’d actually have someone recognize the name of my employer more often. Baby steps, I know, but if we hadn’t talked up our work on-site and off, been transparent with our build-out process, held meetups, aggressively followed and interacted with local people on social media and appeared at meetings of all kinds – we’d never have even had that.

 

Let others in

With only a handful of reporters available to handle breaking news most days (not counting those who covered arts, entertainment and sports), TBD had to reach beyond the newsroom for information on a daily basis. Be it from social media or aggregation, the world outside our walls had a huge impact on what news we could provide.

Sometimes it woud mean highlighting the work of our blog network, who are routinely miles ahead of larger media. Other times, we’d have to (at least initially) link to the work of our competitors. On social media, we’d regularly ask for help when we needed info from a scene we couldn’t reach. We’d regularly (multiple times a day) receive news tips and photos of interest via email or Twitter that would serve as the basis for a breaking news post (pending verification, of course). We could utilize Twitter searches to find out info and eyewitnesses from fires, shootings and events – before ever sending a reporter.

 

Hired for mindset over pedigree

Despite what’s been said about the pedigree at the top, TBD had some of the most unconventional hiring practices that seemed to be more qualitative than what I’ve seen at most journalism organizations. TBD’s hiring editors evaluated recruits based on their personalities and approach to news as opposed to journalism’s typically myopic ideals of merit and value.

I’m sure even Erik Wemple, Jim Brady and Julie Westfall couldn’t really put into words what they were looking for, but they knew it when they saw it. And they saw a LOT of people. I’d estimate about 20 percent of the hundreds who applied to TBD were interviewed in house.

This meant an exhausting cavalcade of interviews with editors and a 30 minute writing test for every position (not just reporters) in which the applicant could write anything they wanted. What people chose to do during this time, I’m sure, revealed a lot about them. Some froze without direction and wrote next to nothing. Some wrote personal essays. Others picked up the phone and reported stories. Somewhere in all of that they revealed something that made them right for TBD.

I didn’t see it when I first started, but as the staff was hired and gelled over time, it was easy to see we all had something in common in our views of the world and how we do our work. We came from a wide variety of places, academic backgrounds and work histories – but we all had something in common that I could never put my finger on. Whatever it was, it made it very easy to collaborate on stories and share ideas.

Nobody was hired because of where they’d worked or gone to school and nobody was automatically shut out for being from out of market. From a lot of past hiring experiences (on both sides of the table), I know that happens at a lot of news outlets – and it pops up in newsroom divisions and ridiculous office politics all over the industry.

TBD to eliminate most staffers, including yours truly

Journalism watchers probably saw the news today that my employer, Allbritton Communications, will be eliminating many staff positions at TBD and refocusing the site on arts and entertainment. Despite what I thought a bit earlier, my job is one of those that will no longer exist in its current form. I don’t really know what my next step will be, but I ask that you keep me and my soon-to-be-unemployed colleagues in your thoughts. Thanks.

Chatting live with Poynter today

I’ll be chatting with Joe Grimm and the good folks at the Poynter Institute at 3 p.m. ET today about the role of the social media editor in the newsroom. I expect to get questions about what I do and possibly some inquiries into what’s going on at TBD.

If you’ll be around, hop on to the chat or read the transcript afterward and we’ll see how it all turned out.

First try at using Xtranormal for news at TBD

In a wjchat a few weeks ago, we were brainstorming ways to use non-traditional new media tools for news. One of those tools was Xtranormal, an animation site that allows you to make cartoon videos with no offsite tools or experience. In that chat, I had suggested using it to re-enact conversations or press conferences.

Today, I put that idea into action at TBD, using Xtranormal’s tools to make a cartoon re-enactment of a phone transcript from the FBI investigation of an indicted public official in the D.C. area. I had enough free credits to build the most basic video (though it doesn’t cost much to buy more), so I built the one you see around the web where animals talk to one another.

Xtranormal’s tools made it very fast and easy. You pick a package, background and characters. You enter the dialogue as text in the order you want from the characters you want. To add pauses, sounds, camera angles and movements, just drag and drop them into the text at the right place. All told, it took me about 40 minutes – and that’s just my first try at a long transcript.

Jack Johnson, the former county executive for Prince George’s County, Maryland, is talking to his wife (also indicted) about hiding money and destroying evidence. The video is after the jump.

TBD’s future is TBD, but then again, it always has been

If you didn’t read about all of the drama regarding TBD this week, well allow me to catch you up. On Wednesday, TBD’s six-month anniversary, our staff and the rest of the world found out TBD was going to be restructured internally, leading most to incorrectly assume the site’s going under.

As social media editor at TBD (and still employed!) I figure I can briefly lay out what’s really happening, as far as I know right now.

  • WJLA, the Allbritton sister site whose website had been replaced by TBD, will be getting its own website back – in addition to TBD.com.
  • TBD Editor Erik Wemple and most editorial staff will now fall under the management of WJLA News Director Bill Lord. The way that structure looks isn’t all that clear right now, but then again, we were never big on org charts at TBD.
  • TBD TV will have its branding reverted to News Channel 8, though it’s website will still be TBD.com.
  • Nobody was laid off, though a few jobs are changing. For instance,  I’ll likely be working social media strategy for the new properties in addition to TBD.

Anyway, I’m sure I’ll write more about this when I get a better handle on it myself. For now,  I just wanted to explain what I know and share a bit about how it all went down.

And if you’ll allow me to get a little personal for a moment, I’d like to share a favorite anecdote about TBD.

We had a staff meeting on the morning of TBD’s launch that has particularly haunted me lately. We were all exhausted from being up all night for the final switch-flip (I had briefly napped in a shower stall at the Allbritton gym), but triumphant smiles were everywhere. We’d been working for months to build this idea and were antsy to get started on executing it. It was a great moment.

Erik gave us a rallying speech that especially resonates right now. He told us to look around the table and savor the moment. We should remember the team as it was right then and there, because it wouldn’t always be that way. Some people would leave, we might get dismayed along the way, but on that day, at least, we were all together and we’d just started something we’d all poured our hearts into.

That’s the whole reason I’d gone into TBD to start with – I wanted to work toward  common goal with people who inspired and challenged me. I still do. Though we’ve lost far more of the people around that table than I ever thought we would by now, I know I don’t regret any of it for a second.

Despite all the changes – and I acknowledge they may look bleak externally – we have a great group of people who were brought together around the same dream. You don’t just drop something like that overnight. We’ll see how it all goes.

Recommended reading: Investigative social media, new ideas and tools

Sorry it’s been so long, but it’s been crazy busy as TBD’s preparing for the holidays and other events. This’ll be a quick one, just a few links I’ve been reading of late. Have a happy Thanksgiving, folks.

Social media roundup

  • How Investigative Journalism Is Prospering in the Age of Social Media – Great ideas from several resources gathered by Vadim Lavrusik at Mashable on how to use social media in investigative reporting and newsroom projects. Includes tips on Crowdmap, Storify, Twitter crowdsourcing, data searches and more. A great post to pass on to the social media haters in your newsroom.
  • RockMelt: The User Manual– If you don’t know about Rockmelt or want to know more on how to use the new social browser, here’s a great guide from the NY Times.
  • 6 innovative uses of Tumblr by newsrooms – The big media companies are only now getting into Tumblr, but there’s a lot of possibilities out there for it.
  • Engaging Facebook fans with clever, conversational updates – Great ideas from Web Up the Newsroom for writing interesting status updates on a media outlet’s Facebook page to drive traffic to content and drive discussion online.
  • In this disturbing bit from FishbowlDC, a Washington Post editor says “crediting the original source of a scoop isn’t “a requirement or even important” because “all news originates from somewhere” and “unless one is taking someone else’s work without attribution (that is, plagiarizing it) any news story should stand on its own and speaks for itself as an original piece of work.” Hm.
  • How News Organizations Are Generating Revenue From Social Media – Another great Mashable rundown of the top ways online media is generating revenue using social media and more to hit new audiences.

On the TBD Front

How TBD’s election day experiments turned out

As promised, I’m reporting back on TBD’s election day experiments.

The Voting Issues Crowdmap seemed to be successful. We had a lot fewer reports than in the primaries, but considering D.C. turnout was lower and there were fewer issues reported overall, I’d say that’s accurate. We got 20 accepted reports in and some were very intriguing. Take this one:

My husband & I were told that we could not vote unless we left the children (11 month old & 3 year old) in the hallway. Then the security guard…told us we could take the 11 month old, but had to leave my 3 year old unattended in the lobby & if we didn’t want to do that, then we were unable to vote!

The Foursquare experiment was interesting, though it didn’t yield overwhelming participation. This was kind of expected, considering we didn’t have a lot of lead time and, it turns out, the venues were not easily found on the Foursquare mobile app. Next time, we’ll have to try enlisting Foursquare’s help instead of going out on our own. Here’s how it went down:

At the Virginia venue, 21 people checked in after voting and two left tips about their votes. D.C. had 66 people check in, Maryland had 51 check-ins and six tips about who they voted for in the governor’s race. Those who checked in at both the Maryland and D.C. election venues ended up earning a Swarm badge (if they didn’t have one already). All who checked in and said they were voting got Foursquare’s custom “I Voted” badge. If you missed it, Foursquare also set up a special site to track these voter check-ins as a measure of turnout.

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