So your news brand has a Google+ account. Great. Now what? Maybe you’ve been sharing posts to see what works to stir up engagement and/or root in that SEO, but you’re thinking there has to be more (there is).
Since my overview of Google+ for news brands, I’ve curated some best practices and tips that can help your news organization get a little more comfortable using Google + and taking advantage of what it has to offer.
Being There is Half The Battle
You may have noticed that a lot of news organizations have somewhat abandoned Google+. This makes it prime spot on the social media map to make your mark.
“Google Plus users notice when a news org puts resources into the platform,” says Amy Duncan, Social Editor for BreakingNews. “They reward those news orgs by becoming regular commenters and content sharers on their pages. Simply put, if a news organization is willing to dedicate resources to Google Plus, it is very easy to become the best game in town.”
Choose Posts Wisely and Use Good SEO
You don’t need to post every story here, but be sure to post news you have exclusively or first in your local area, content you think will get a lot of people searching and talking about it.
When you post stories here, remember to use your SEO (search engine optimization) skills, as you want to help Google users find your story. In the text you post with your link, be sure to include the names, places and keywords people may be searching to find this info. Bold your headlines and any keyword phrases to add SEO value using these G+ specific shortcodes.
Google recommends asking questions of your followers when you post an update, and taking care to + mention the people and organizations mentioned in the stories (using @ before their name). You might even want to + mention people who may want to weigh in on your post, like experts in a field and/or certain active followers.
Like retweeting, take the time to share posts from your reporters and readers to your stream. For instance, if you see a G+ post from a staffer that might not be SEO-optimized, click “Share” and put it on your stream with better search terms included.
Make It a Priority During Breaking News
BreakingNews has made Google+ a core part of its social arsenal, winning it a dedicated following on the platform.
“In our experience, Google Plus is far from the ‘ghost town’ it is frequently described to be,” says Duncan, who manages BreakingNews’ Google+ account. “In fact, we have seen a very high level of engagement. According to All my +, each post on +Breaking News has received an average of 34 comments, 38 +1s and 27 shares. When a big story breaks, we see those numbers go through the roof.”
BreakingNews keeps posted content fresh by taking advantage of one of the key attributes G+ has over Facebook: The ability to edit after posting. It isn’t uncommon to see BreakingNews add updated info to the top of an already-posted G+ post, like so:
And this doesn’t just work for a curation giant like BreakingNews. Last summer, The Trentonian in Trenton, New Jersey (a Digital First newspaper) took to Google+ in its breaking coverage of a shooting in a nearby apartment complex. By using G+ in addition to the usual Twitter and Facebook to cover the news and crowdsource for information, Interim Editor Joey Kulkin got a big break on some insider info.
“Someone in one of The Trentonian”s Google+ circles wrote that she thought her cousin was the shooting victim laying in the parking lot. So I immediately latched onto her, and we kept in constant communication. She was really trusting and answered all of my reply questions. G+ is where she confirmed that the victim was her cousin about 10:20.”
Post During the Work Day
According to a February 2012 report from Simply Measured derived from the activity and engagement of the top 100 brands on the platform, Google+ is primarily used during work hours and not at home (which differs somewhat from Facebook, which has nighttime surges in activity).
According to the study:
- 86% of the engagement that takes place happens during working hours (5 a.m. to 5 p.m.)
- 89% of all engagement happens on the weekdays
- Wednesday is the most popular day for brand posts and for user engagement with those posts
- The highest engagement with brand posts happens between 9-10 a.m. local time
Google’s own best practices (released my way via a cheat sheet from a Google rep) say the most G+ users are online from 1 to 3 p.m. local time and say the best time to post are from 10 a.m. to 1 p.m. local time.
Of course, there’s also an app to help you figure out your own best posting days and times on Google Plus. Note: I haven’t tested this with a brand page yet, so let me know if it works for you.
Create and Use Circles
Circles can work both like Twitter and Facebook lists. Create them not only to direct who sees your posts, but to help you monitor the accounts you want to monitor.
First of all, know that as a brand, you can only add people to your Circles if they are also brands or if they have already added you to a Circle.
You might want to create a Circle for your paper’s employees (or even smaller segments, like reporters and online staff), other news orgs, local companies and organizations and those who have Circled your brand on G+. Note: People who’ve added you, but whom you don’t reciprocally add to circles, will still receive your public posts in their stream.
Google recommends creating Circles of your most engaged users to direct your post to them specifically (in addition to posting updates publicly).
Jen Lee Reeves, Interactive Directer at KOMU-TV, uses G+ circles to organize sources and contacts.
[HTML2]
If you’ve built some great Circles, be sure to share them with your readers. Like a good Twitter list, if you’ve curated a Circle of local newsmakers, athletes or even your staff, others may find it interesting and useful as well.
Hold Hangouts With Your Staff and/or Newsmakers
The Hangout feature of Google+ is, in my opinion, the best part of the whole shebang. Hangouts can connect your staff and readers face-to-face, using tools that don’t require a lot of technical know-how or fancy equipment.
Though you can only have up to 10 people actually participate on camera in a Hangout, you can live stream Hangouts to the rest of your readership using the built-in “on air” functionality, which streams and saves the video to your brand’s YouTube page.
The New York Times, which was rated in January as the news brand with the most engagement on G+, doesn’t flood the site with updates, but it does hold a lot of Hangouts.
During March Madness, The Times had a hangout with three of its sports reporters and five Google+ fans, which it streamed On Air. Pick up some pointers on how to do this yourself by observing these steps they took to make it work:
- Gathered participants in the chat by choosing the first 5 users to RSVP on a G+ post promoting the Hangout
- Lots of promotion for the chat, on-site, on other social media and, of course, on G+.
- Published a piece on their site after the fact, featuring the video from the chat (now in their own video system to boot). This final post was also posted to G+ for those who couldn’t tune in live. This pretty simple final step is key, as it makes more readers aware of what you’re doing on G+ and how they can get involved in the future.
Try it out! Hold a Hangout with a few of your local reporters to talk about a local issue, live stream an editors’ meeting, bring in a couple of city council candidates to talk with your reporters on camera, bring in a few readers while you’re at it.
If you really want to make it interactive, team the Hangout up with a Twitter or Cover it Live chat, where a staffer on camera can relay questions from the readers who couldn’t join in on the camera chat.
Alex Byers, Senior Web Producer at Politico, offered this helpful tip for Hangouts:
[HTML1]
Hangouts also work well as an internal meeting tool. The spread-out Digital First engagement team does this for our staff meetings. I even used G+ to conduct my fantasy football draft last fall.
Don’t Just Duplicate Twitter and Facebook
For one thing, it can take a lot of time to replicate the same updates on three tools. Also: These tools are different from one another and their audiences expect different content and approaches. Switch up what kind of content you post to where based on the engagement you get from what you post on each channel.
Also, consider mixing up the order of your social workflow.
“Many Google Plus users use Google Plus in addition to Facebook and/or Twitter, if Google Plus is always the last place you publish, these users will notice, especially in a breaking news situation,” says Amy Duncan. “Not only will your Google Plus page become redundant to users in the context of your other online presences, but it will also become redundant on Google Plus itself, if your competitors are consistently beating you to the punch.”
Not every news outlet can afford to dedicate a staffer to Google+ like BreakingNews, but it’s worth testing out some timing changes to see if it works for your site.
Post More Photos and Videos
In their report I mentioned earlier, Simply Measured found that brands really benefitted from posting a cornucopia of media instead of just story links.
Interactive content, made up of video and photos, continues to not only be the most frequently posted content but it also drives the most engagement. For the Top 100 brands, it makes up over 65% of engagement happening on Google+.
Set Your Profile Up Right
I know I’ve already gone on about this at length, but a few more things I’d like to highlight:
- Verify your Google+ page by adding links on your About page to your site’s front page, other social media accounts and any notable blogs, site sections or other links you want to highlight.
- Include your paper’s physical location and an email address and/or phone number on your profile somewhere.
- Add other administrators to the Page. More than one person should have access in case you are sick (boo) or on vacation (yay).
Monitor Your Stats and Posts
Use All My+ to track your brand’s engagement on Google+. When you try something news, run a comparison here to see if it worked.
If you want to see just how and where an individual update traveled on Google+, click the arrow to the right of a post to get the option to “View Ripples”. On every post that has been shared on G+, you can see who else shared it by looking at this actually pretty awesome visualization.
Interact in Your Comments
I shouldn’t have to tell you this – it IS a social network, after all. When you reply to commenters or want to thank those who spread your post around, be sure to + mention their name (much like you would on Facebook). Add +1s on the comments you want to highlight for others to note.
Ask Your Readers What They Want
Honestly, you should be doing this on every social channel you use as a brand on a fairly regular basis. When you try something new, ask your followers what they thought of it. Post open-ended questions like, “What would you like to see us do here?” Include a note on your About page asking for feedback and ideas.
The New York Times’ social media crew did this early on with their use of Google+ to mold a strategy over time.
More info:
Google+ ShortCode and Option Cheat Sheet
Google’s Hangouts On Air Manual
Top News Brands on Google+ (AdamSherk.com, January 2012)
Add a Google+ Badge to Your Site
Look up the Google+ engagement statistics for yourself and other users (All My +)
What I miss, guys? What other best practices or nifty G+ tricks would you add?
Back in the day, we used the earliest incarnations of CoveritLive to hold text-based chats with readers. Nowadays, newsrooms have a lot more options to do this, including Google+ Hangouts, UStream, Twitter chats, Facebook chats and enhanced text-based options via ScribbleLive and CoveritLive.
How to Set Up A Chat Using CoveritLive
By Mandy
On April 24, 2012
In Community Engagement, How Tos
Lauren Boyer, a business reporter at the York Daily Record/York Sunday News, contributed to the following step-by-step directions for setting up a live chat between readers and panelists using CoveritLive. Many of these steps would also work for setting up a liveblog on your site where multiple staffers could contribute and readers can leave comments and questions.
First: Go to coveritlive.com and create a (free) account.
Embed Code
Customize your embed code to the size of the chat window you want (make sure it will fit into your online story or blog template). Copy the code and paste it into whatever platform you plan on using for the chat (this might be a story file on your website or an entry on your blog).
If you are embedding the chat onto Facebook, WordPress or other sites that don’t allow iFrames, check the right box under the displayed embed code to get a custom code for you.
Set Your Panelists
Under Additional Options, click Add Panelist/Producers. Under Add Panelists enter your guest panelist’s e-mail address and press the green plus sign. Adding Producers would allow another person (presumably a member of your staff) to have admin access during the chat.
Then, click the green “Send Invites” button at the bottom. Click “Save” at the bottom of the screen.
More Options
Under Additional Options, you have these options available to add to your chat or liveblog:
Notify your panelist
After you’ve set up the panelists in CoveritLive, let them know that they should have received an e-mail from an application called “Cover It Live.”
Tell them it’s important to save that email, as it has the link inside that they’ll need to click on at the time of the scheduled live chat. When they click on it, they will need to enter a login or username. It’s easier to tell them to enter a new username, since they probably don’t have a CoveritLive account (your staff, however, should have accounts).
Once they click on the chat link on the date of the chat, it will open what Lauren describes to participants as a “90s-style chat room” or an instant messenger window.
At Chat Time
Sign back into your CoverItLive account. Under My Account on the left hand side of the screen, click Upcoming. Locate your chat under CiL Events, click Launch Event Now.
Note: If you’re on an account used by multiple people, click Settings on the left-hand side of the chat console and change your display name to your name.
Only you and your panelist can see the reader comments coming in to the right side of the chat screen. To approve comments, thus making them visible to the public, click the green plus sign on the individual comment. To send a private message to the sender, click the yellow key sign. To block a user, click the red circle.
CoverItLive Chat Screen View (Image: CoPress)
Inside the chat, you have a lot of options for what you can do to enhance the reader experience, like adding polls, uploading media, adding trusted commenters (like other staff), displaying a scoreboard and adding in options on the fly.
Ending Your Chat
Just Xing out of the screen won’t do anything. Go under Tools on the left side of the chat screen, and click option that says End Live Event.
Afterward
Access Your Past Chats: Go to My Account > Completed Events. Select the event you want and click on the buttons along the top of the menu to see what options you have available.
Edit Entries: You can edit your chat after the fact here, if need be.
Save your Archived Chat: Keep this content around for others to see. You have the to either leave the chat on-screen for a user to replay or you can copy it all down as HTML and save it in a file in your CMS. This is a good idea if you want the chat to be searched by Google.
Check your chat stats: Log into the account and click Completed on the left side of the home screen. Click the button to select your event and click the “Statistics” button (looks like a pink, blue and green bar graph).