I’m giving a workshop to the Digital Ninjas at the New Haven Register at 1:30 p.m. (EDT) today about engaging and growing blog audience. If you’d like to follow along when it starts, it’ll be online on Chris March’s blog.
I’ve been crowdsourcing some advice from the bloggers and blog readers in my social networks to include in today’s talk. Got something to add? Leave comment or tweet me @mjenkins.
[HTML1]
UPDATE: Slides from today’s presentation are after the jump.
Personally, I’m not a big fan of social media policies. While I recognize a lot of companies need to have these policies in place to cover their butts in court, I generally frown upon anything that gives journalists any excuse to not communicate openly with sources and/or readers via social media.
So this isn’t a social media policy. It isn’t sanctioned by any bosses or lawyers or governing bodies – and I think it’s just right. Take that for what you will.
I’m not sure where newspaper execs are getting their PR advice these days, but whoever/whatever it is needs to be fired. The print news sector has put out some head-shaking proclamations this week – all of which have a common theme of holier-than-thou insults directed at online news consumers.
First up is the absolutely appalling handling of a new business model by the Tallahassee Democrat. The paper is going to start charging for news online – which the publisher finally gets around to saying on the second page after a long-winded, self-congratulatory monologue.
The column says:
It no longer seems fair to have only half of our readers pay for content while the other half reads for free online. This is about changing how we do business, not simply putting up a paywall on digital content.
Unless the TD happens to charge quite a bit for their print edition, the print subscribers aren’t paying for that journalism any more than the digital readers. They’re merely paying to have it delivered to their homes on expensive paper. That payment isn’t covering the cost of the reporting and editing. More on that later.
Aside: The same column that says online readers aren’t paying for content is unnecessarily paginated into three pages in order to rack up page views and generate online ad revenue. Talk about adding insult to injury.
But at least the paper’s publisher and editor were only trying to pull a fast one over on digital readers. A columnist at the paper upped the ante, going so far as to equate online readers with shoplifters.
He also seems to espouse the belief that the paper’s journalists are apparently above criticism, especially from the criminals who consume their news online. I won’t bother excerpting, as the entire column is essentially about this point.
Both pieces not only reflect complete distaste for online readers, they also seem to be a bit behind the times. The production of journalism is paid for by advertising revenue, which has been largely generated by printed ads in the past (hence why these guys want to keep readers there).
I suppose the Democrat must have missed the news that online advertising will soon be surpassing print. Maybe they’d be better off finding new ways to market themselves to online readers to keep more eyeballs on their site.
That brings us to the other newspaper industry wishful thought of the week: The classic “we’re the only trusted source for news” mantra.
McClatchy CEO Gary Pruitt told the Tri-City Herald a bedtime story about how “real” journalists are far more trustworthy than bloggers.
It is often impossible to know if anyone has verified the material that’s on the internet or whether anyone is held responsible for rumors, misinformation or outright libel.
That uncertainty is working in newspapers’ favor. People are turning to newspaper websites as a trusted source.
I’m not sure where Pruitt got his facts, which the paper reiterated without any backing up, because they’re quite flawed. I guess those online types aren’t the only ones who don’t back up what they hear from biased sources with real reporting. (Zing)
Thankfully, the Herald’s coverage area has blogger Matt McGee to set the record straight – with links to back up his claims. As my boss, Steve Buttry, asks in his post on this back-and-forth, “Which is the stronger example of journalism?”
This standoffish game has to stop if newspapers want to stick around. As these guys are out there turning away online readers and dismissing potential partners, news startups like TBD are out there ready to pick them up. And we aren’t alone.
Scoff if you want, but readers do, in fact, trust bloggers and news via social media more than you think. As the online medium continues to grow – and today’s young people continue to grow as news consumers – this New Frontier will become News as We Know It. Don’t newspapers want to be a part of that?
I keep hearing on the internets that journalism is in trouble and is in need of “saving”. It’s a bird, it’s a plane, it’s…the Feds? No seriously.
The same people we’ve had to file FOIA requests about for decades want to help us “save” our industry. Isn’t that nice of them? It isn’t like they don’t have other things to worry about.
Ideas on the table include waiving antitrust statutes to allow newspapers to all charge for online content at once, taxing iPads and other e-readers, establishing a government fund to pay young journalists to do…something and allowing newspapers to charge aggregators for linking to their content.
If these are the solutions proposed, it’s pretty easy to see what the problem REALLY is. Journalism isn’t what they’re trying to save here – it’s newspapers. And not just any newspapers – the government is trying to prop up a defiantly anti-evolutionary business model supported by big corporations who can actually afford to save themselves if they’d be willing to make a little less profit.
These solutions would do far more harm than good for journalism. They seek to punish those innovative individuals and news organizations that are trying – and sometimes failing – to do business a new way in order to survive. But at least they’re trying.
Allowing big, established publications to break all the rules would push the online startups and hardworking bloggers out of business – and for what? To make sure the Gannetts of the world are still able to pay out big dividends to shareholders? To create throwaway jobs for young journalists who can and should be paid by the news organizations that currently make money off their free work?
More importantly, this kind of move seeks to take choice away from the American people. Newspaper readership isn’t down because the Internet “steals” their product – it’s because readers have chosen to get news elsewhere. News consumers want to read news online, on Twitter, on mobile devices and iPads. Some would just rather hear about what’s going on from a favorite blogger or a friend on Facebook than a 600-word news article. Forcing people to pay for news from newspapers doesn’t make information more accessible – and THAT should be the goal of any government intervention.
Journalism is doing fine – it’s only old media that needs a lifeline. The government can study all they want – and, by all means, they can go ahead and start offering bribes – er, subsidies and new statutes – to aid news organizations. But anyone who takes this money has no business calling themselves journalists anymore. “Ministers of Information” may be more appropriate.
When you’ve spent your entire professional career in a newspaper’s newsroom, it’s pretty easily to get your mind blown at a startup. I can attest to that firsthand in my first few days on the job at TBD.
Instead of shoehorning some new media approach into a centuries-old tradition, we’re building something so new, it’s still somewhat intangible – and that’s the fun part. It’s also sort of terrifying.
Because we haven’t launched yet, there are no deadlines, per se (which is a tough adjustment from my last few years working in breaking news). Our deadline for now is launch – and then infinite thereafter as we continue to add new features and tweak tools.
Right now, there are no rules, but I wouldn’t call it lawless, either. All of us currently involved with TBD have extensive experience in news and/or the social sphere. We know the framework of what we’re working toward, the rest is totally up for grabs.
In the past few days, I’ve been in several meetings with the rest of the community engagement staff where we have been brainstorming TBD’s processes for reader participation, community newsgathering and the all-important continuous breaking news. There are only five of us in a room, but it’s a hurricane of what-ifs and how-about-wes.
Not once has anyone said, “We can’t do that” or “That isn’t possible”. That’s a great feeling.
I know those times are coming. Some ideas will make it and others won’t. For now, though, I’m just trying to get a word in edgewise in a newsroom full of energy and rapid-fire ideas.
In addition to these sessions, we’re crowdsourcing our TBD plans, so if you have ideas you’d like to share, please do.
The community hosts are already miles ahead of me, working hard to recruit good bloggers for our network. I, on the other hand, am desperately trying to catch up.
I’ve found being the social media producer for a website that doesn’t exist in a city that doesn’t know you is a pretty tall order. All that community I built around myself in Cincinnati is now far, far away – so now the new task is cracking the Twitter code of this area.
In preparation to launch the TBD Twitter account(s) in the near future, I’m currently working on building up my own DC base on Twitter, figuring out who to follow for breaking news, community tips, laughs and tips about cheap beer. I’m working on finding the “nodes” (as my former editor was fond of calling them), that is, the Kevin Bacons on the metro DC social media sphere who are followed by and follow everyone important.
That’ll take some time, I know. I’m just not very patient. Have ideas/suggestions? You know the drill.
The furlough – a company cost-cutting measure previously associated with the manufacturing sector – now embraced by those of us working in paragraph factories around the nation.
In the last year, my husband and I have had three separate weeklong furloughs (perhaps it wasn’t so wise to marry a journalist after all). These furloughs are, we’re told, what’s keeping us employed. According to my 2009 W-2, they are also making me earn the same salary as a manager working 50+ hour weeks as I did as an hourly employee two years out of college. Sadface.
(Aside: These are the times where I think back to freshman year at journalism school. I wonder what it would have been like to pick the PR or advertising tracts instead of news. Luckily, none of us went into this business to get rich.)
Furloughs have been something of a hidden blessing for some journalists. They’ve used the uninterrupted time away from work to learn new skills, take on freelancing work or send out resumes for new and better positions. Others have relished in the fact we can’t be contacted on furlough (as opposed to vacation), taking this precious time to spend with family and friends. I’ve used my time to do a bit of both.
A year ago, I had a furlough this same week. It was then that I launched Zombie Journalism to be a place for me to experiment with WordPress, share some of the insights I learn on the job and get my name out there for future career opportunities. I hadn’t planned on it becoming a “real” blog – I don’t really have time to be a “real blogger” – but we’ve had our moments in the last year where it approached something kind of real.
I hope some readers have had an opportunity to learn something here in the last year. In the next year, I’ll try to write more and better posts that you’ll find interesting – and maybe even comment on every now and again. It started with a new URL – as I recently purchased ZombieJournalism.com (which has only become available since March 2009). I also plan a redesign very soon – so stay tuned.
If you have things you’d like to know as a fellow journalist, social media enthusiast, student, reader or stalker – let me know (it’ll certainly help with the writer’s block). Let’s make ZJ’s next year the One Where it Counts.
If you’re in Cincinnati, you’ve no doubt been bombarded with news of the trial of serial killer Anthony Kirkland, which started last week here in Hamilton County. If you aren’t familiar, here’s a little background. Really, it isn’t all that important to the point of this post.
The local coverage of this high-profile trial has provided a demonstration in action of how important the very roots of good court reporting still are in this age of social media.
There’s no less than two TV stations live blogging the trial and several outlets and reporters live-tweeting the proceedings, including Enquirer court reporter Kimball Perry. Fox19 has a very interesting Dipity timeline on the case (kudos to them). This is all in addition to the exhaustive video, stories, photo galleries, etc. that we usually are serving up at a trial like this.
Honestly, it’s all gotten to a point where I believe readers may be over-saturated with coverage.
Even with all of this going on, thing’s get missed. Kimball has been scooping the heck out of the people recording the event live right next to him because, well, he knows what’s going on. At one point, a couple of local TV reporters asked him what just happened and what it meant. They knew he knew – and he was explaining all of it on his Twitter feed (and shooting Flip videos).
This isn’t to knock on TV competition or social media, but merely to underscore how even with all of this technology available and a million ways to describe what’s happening, it is the oldest skill set in the toolbox that has offered one-of-a-kind insight into a difficult case.
This isn’t something Kimball does just for big trials, he’s in that courtroom every day. He found out the defendant was pleading guilty before anyone else because he knew who to ask – and how to ask. A lot of our competitors don’t have reporters in court often enough and long enough to soak up the experience, lingo and legal know-how to cover a trial the way Kimball does.
That’s just what good beat reporting’s all about – and it’s something we seem to have less of all the time as we have to do more with less. Twitter and live blogs and all that are great tools for enhancing the way readers get news, but it’s tough to replace the know-how of an experienced beat reporter.
We’ve also found that the newfangled tools available aren’t always the best options depending on the circumstances.
This fascination with live-blogging at the local level started last spring during a similarly high-profile trial in Warren County, where a young newlywed was accused (and convicted) of killing his young wife. Local TV station WLWT sent reporter Travis Gettys to live blog the trial using CoveritLive. It was immensely popular and Gettys became something of a local celebrity – it was good stuff.
We have Cover it Live and use it for chats and live blogs sometimes. We could have used it in that trial, but we chose not to. Our reporter in that case, Janice Morse, strongly believed her coverage would be better informed and more comprehensive if she were paying strict attention to the trial and not describing the proceedings.
While I think both kinds of coverage would be valuable to readers – we could only send one person, so we opted for the old way. She said that over the course of the trial, those live-somethinging the proceedings had asked her what was going on, what a particular term meant, etc. And rightly so, I know from live blogging past events that you don’t always really take in what’s going on, information sort of passes through you. That can make it very tough to go back and write a comprehensive story at the end of the day.
The live blog is just one tool – and one we don’t always have to use. The same goes for Twitter, video, carrier pigeons and anything else me might try to get out info to readers. When it comes down to it, sometimes you just need someone to help explain stuff. That’s our job.
Weather is big business for those of us in news, especially when it gets to be extreme weather like just about every state has experienced in the last two weeks.
Lots of news outlets have developed amazing new ways to get out weather information and pull in interaction from readers, but sometimes what’s simple can work in a pinch.
Most of the time when we’ve had snowstorms in the past, we at Cincinnati.Com have had a basic story file set up that we re-top and add to throughout the day as the news changes. Without the occasional total re-write during the course of the news cycle, it can end up reading like a very long Frankenstein of an article, with the possibility of specific items getting buried in all of the text.
I recently set up a basic WordPress blog specifically to handle weather events news to avoid this problem. It has links to all the basic weather info we have available on the site, a way to search all of the posted entries and tags/categories that make posts easy to browse by topic or location. The blog uses the TDO mini Forms plugin that can allow our reporters – and our readers – to submit updates from where they are.
Even though we haven’t yet gotten a lot of reader submissions, the blog has been immensely helpful from a news management standpoint. Reporters can file to the blog from their homes, phones or satellite offices, all we have to do it click “publish” in our dashboard. No re-writes are necessary because as the story develops, we can just add news posts. The format also provides an easy way to “sticky” important posts at the top and generates an easy link for the day’s event cancellations.
This easy method of publishing updates weather news has been a great supplement to our info releases and content on Twitter, on our mobile site, text alerts and all of the usual photos and videos we bring out fr every story. The blog’s been doing great traffic on storm days and, from my view, has been a huge burden lifted from the backs of already busy online editors (such as myself).
Because this info has such a short shelf life, I’ve just been deleting all of the old content as soon as the storm coverage ends. We don’t want readers coming back for new weather updates only to find outdated info from last week’s storm. I know that isn’t the greatest option for the sake of SEO and outside linking, but it has made it very easy to essentially launch whole new blogs for each circumstance. I’m curious to hear others’ thoughts on what they would do to prevent link breaks and confusion.
Anyway, that’s been our publishing plan these past two weeks – and if it’s something you think you could use, go for it. WordPress is free, quick to set up and has lot of plugins to enhance user experience.
What has anyone been doing to cover these storms online? What have you been reading?
Have you read the 2009 Technorati State of the Blogosphere Report yet? It’s got some great demographics about bloggers that online news orgs would be good to know, as a lot of them are voracious news consumers.
The report was compiled based on a survey of 2,828 bloggers, blog provider statistics and interviews with many key bloggers.
Fun facts from the study:
- Bloggers are generally more affluent than the average person
- The blogosphere continues to be dominated by male, affluent and educated bloggers
- Most bloggers are “hobbyists” and are driven by personal fulfilment rather than financial gain.
- The survey found that contrary to popular belief, many bloggers have had professional media experience, with 35% of all respondents having worked in traditional media as a writer, reporter, producer, or on-air personality, and 27% continue to do so.
- While bloggers read other blogs they do not consider them a substitute for other news sources and the majority do not consider online media more important than traditional media.
- 31% don’t think newspapers will survive the next ten years.
Probably my favorite project, Seen and Heard was a popular blog on local people-watching on JSOnline from 2005 to 2007. In addition to my usual work duties, I wrote this first person narrative blog as a labor of love. Even though the JS site did not yet have blog technology that could support commenting, I got a tremendous amount of email every day in response to my posts.
It is no longer featured on the JS site following their redesign last year, but I have an archive link here that will need to do until I can archive it elsewhere for myself.
Powered by WordPress & Theme by Anders Norén & Hosted by Pressable