Zombie Journalism

Dispatches from the living amongst journalism's walking dead

Tag: Twitter Page 3 of 6

A Beginner’s Guide to Location-Based Services

By

On June 30, 2010

In Location Apps, Social Media, Surviving

Foursquare and other location-based services hold tremendous opportunity for media companies willing to get on board with an unconventional approach to interaction while it is still in its infancy. Following is a very basic overview of these services, including a glossary and tips for those who may not be familiar with these tools.

What are location-based services?

These are any programs or applications that take advantage of the mobile web and GPS capabilities of certain mobile phones to create an interaction based on a user’s location.

An Overview of What’s Out There

Foursquare is a popular location-based app that combines elements of Twitter, city guides and computer games. Users “check-in” to locations via a mobile app, alerting their friends as to their whereabouts and earning points, badges and special offers from local businesses.

Gowalla is the next closest competitor, though it operates on a slightly different system. Here’s an excellent comparison. Gowalla’s best asset is its “trips” features, which lay out a group of destinations in a particular city for someone to trace the path. This has huge potential for media and the travel industry.

Twitter added geolocation to its tremendously popular service earlier this year – and in mid-June they unveiled Twitter Places, which has venues targeted by geolocation that users can append to tweets. One leg up on the others is a feature  where users can explore recent tweets and other venues in their Places location.

Keep an eye on Twitter in this space – they have a lot more users than all the others combined, which could really push geolocation services further into the mainstream.

You can also never leave Facebook out of the equation. They are constantly developing new features to take on other social media – and word is they’ll be launching their own location-based features this summer.

There’s also MyTown, which isn’t as widely used, but has a unique focus on the gaming aspect of these apps. MyTown has a touch of Sim City and Monopoly in its gameplay, allowing users to accumulate and spend virtual cash to buy and rent property.

Early forerunners to these apps are Loopt and Brightkite, which were mobile apps/sites for early adopters of smartphones to find one another. Problem was – there weren’t all that many of us to make it very interesting. Loopt has recently added new features to become more focused on recommendations. Brightkite has, for the most part, remained without a focus on gaming, existing for more of a bare-bones check-in to alert friends as to your location.

Glossary of Common Terms

Check-in: This is where you tell the app where you are. You can check-in from just about any kind of venue – hotels, restaurants, stores, attractions, intersections, etc.

Shout: A tweet-esque message accompanying a check-in on Foursquare (though Gowalla offers something similar). This can be sent out to Facebook and Twitter if you have it set up that way.

Tip: User-added advice that pops up when you check in to a venue on Foursquare. This is what makes Foursquare useful, so tip often!

To-do: Like a tip, but more of a note to oneself.

Badges or Pins: Certain patterns of check-ins can lead to a user earning these virtual rewards.

Trips: Gowalla offers a collection of venues one can check into on an organized tour of a city. You can create these yourself or take public trips.

Mayorships: Some businesses offer exclusive offers for the user who has checked in to their location the most on Foursquare – aka The Mayor.

Do’s and Don’ts of Location-Based Services

Don’t check in at home – not only is it cheating, but it can be dangerous. Don’t check it at someone else’s house without permission and really, don’t check in anywhere you think it might not be wise to share (like where your kids go to school, for instance).

Don’t broadcast your location to Twitter or Facebook unless it’s actually interesting. At least include a shout or message if you intend to share your location beyond the service.

Don’t cheat. Foursquare is a game people take seriously, so don’t check in as you’re walking/driving by a place or otherwise stack your stats.

Note: That said, you can go to m.foursquare.com to leave shouts if you aren’t on the scene but want to update users as to what’s happening at a location. This is good for breaking news when you aren’t on location.

Do know that it isn’t for everyone. If you don’t like people knowing where you are, don’t use it. If the only places you regularly go are your home and workplace, Foursquare isn’t made for you (and that’s OK).

Upcoming: Using Foursquare in journalism

Social Media Guidelines to Live By

By

On June 25, 2010

In Social Media

Personally, I’m not a big fan of social media policies. While I recognize a lot of companies need to have these policies in place to cover their butts in court, I generally frown upon anything that gives journalists any excuse to not communicate openly with sources and/or readers via social media.

So this isn’t a social media policy. It isn’t sanctioned by any bosses or lawyers or governing bodies – and I think it’s just right. Take that for what you will.

10 Social Media Guidelines to Live By

  1. Follow the Golden Rule with social media content. Don’t use anyone’s stuff without getting permission and giving credit – you’d want that, right?
  2. As with anything else, make sure you verify news from social media before running with it (or even re-tweeting it). Think of social media as a tip generator, not a reporter.
  3. Make corrections quickly – and don’t try to hide them. Your Twitter/Facebook followers will notice – and they will quickly forgive mistakes so long as you are transparent.
  4. If you don’t know something, just say so. It’s OK – and someone may have the answer you need.
  5. Always remember: The Internet is public and permanent. Everything you say – even what you think is private – could be found and documented. Act accordingly.
  6. Furthermore, if you wouldn’t say it on air or in a story, don’t say it at all.
  7. You don’t have to get special social media accounts just for work. Many journalists (myself included) use one account to span both worlds. Not everyone is comfortable with that, so it’s your call.
  8. Even if you have separate social media accounts for work, keep your profession in mind. To the law (and to readers and sources) you are always a journalist in everything you do.
  9. Friending, liking and following may sound like chummy words, but these are things you need to do to get info from sources on social media. If you think it might make you look biased, put a notation on your page/bio that says why you do it.
  10. Immediacy is part of the fun and news value of social media, but no post is so urgent as to not need a second look. Read and think before you post.

Making Twitter Work for Reporting

By

On June 22, 2010

In Twitter

Despite its reputation, Twitter is not just to tell people what you had for breakfast. Journalists willing to learn the tool well can also use Twitter to:

  • Monitor the activities and interactions of people you cover
  • Crowdsource stories by asking your followers for ideas or info
  • Quickly find people who witnessed or experienced an event
  • See what people are talking about right now
  • Live report from the scene of a news event
  • Drive traffic to your content

So, how do you do that? Tweets you might send:

  • If you want info, say so. Simply tweet: “Trying to find someone who…” or “Anyone out there know…” Ask for re-tweets.
  • Tweet out links to your work or links to other content you find funny, interesting or relevant to your beat that you’d like to pass on.
  • Keep readers abreast of what you’re working on.
  • Share what you are doing or where you are only if you think the people reading will find it interesting. Maybe you’re on location for a notable meeting or event or meeting with someone interesting.
  • If you are at a location or event where news is developing, tweet out the details. Notable quotes, questions asked, who’s there, what’s happening. Note: If you are going to “live tweet” a planned event, it’s a good idea to warn your followers ahead of time.
  • Reply to the people who talk to you on Twitter – and respond to their tweets if they say something interesting on their account. You don’t have to reply to everyone if you get a lot of incoming tweets, but if they ask a question, be sure to answer it.
  • Publicly ask questions of specific sources or readers if you know their Twitter names.
  • Share notable tweets from those you follow by re-tweeting.
  • Tweet as if you were talking to a friend (and not like a TV promo or a robot). People want to follow you on Twitter not only for info, but also to “get” you as a person, so some degree of breeziness is encouraged.

Sharing Links

Twitter is an ideal place not only to share links to your work, but also what you’re reading, info related to your beat and work you admire from others.

  • Always shorten your links using a link shortening service like that at tinyurl.com or bit.ly.
  • Preface shared links with a headline or some introduction. Ex: Interesting take on net neutrality: http://bit.ly/khkhfdkkh
  • If you see a tweet or link you liked, re-tweet rather than rewrite. It’s nice.

Other Posts on Twitter

Twitter Signup and Account Setup

Intro to Twitter for Journalists (6/2010)

Data Mining Twitter for reporting (6/2010)

Need-to-Know Twitter Tips for Journalists (6/2010)

My own collection of suggested links about Twitter and social media for journalists is on Delicious.

Data mining information from Twitter

By

On June 21, 2010

In Twitter

It’s downright amazing what you can find out from Twitter’s formidable search engine. Here’s just some of what you can do with Twitter’s publicly available feeds:

• See what’s happening on your beat: Basic, but no less awesome. Follow the Twitter feeds of any agencies, officials and other contacts on your beat.

• Find people on the scene or read reactions to events: Twitter has an excellent built-in search engine that allows you to search by keywords, location, date and more. It’s a gold mine to the journo who takes the time to search correctly.

More: Even if you aren’t searching for a particular topic, a Twitter search is a great way to do a fishing expedition for events (try searching for crash, fire, hurt, etc.). Also be sure to try common misspellings in the keyword search.

• Search for someone at a particular place: Use the Twitter search with Foursquare or Gowalla to find an eyewitness in a particular location at the time news occurred. Search for the name of the location or keyword with added operators for 4sq or gowal.la. Like this.

• See what topics are trending nationally and locally: Your home page on Twitter will show you what’s trending right now either network wide or by your location. Also check out Trendsmap (using data from another great site, What The Trend). For instance, check out this local trendsmap data to see what topics keep coming to the top of Twitter in the DC area right now.

• See tweets on a map: Check out Bing’s Twitter and Foursquare maps to see searchable tweets and check-ins on a map. For a new map, go to bing.com/maps/explore and select the map app you want.

• Watch real-time reaction: Twitterfall is a great site for watching developing reactions and trends. Watch one of the trending topics or search for keywords to see them “fall” in as they’re tweeted.

• Get a photo from the scene: There are lots of sites that allow you to search Twitter photos, but plugging twitpic OR yfrog OR flickr OR tweetphoto (plus a location or keyword) into Twitter Search will also turn up a lot of pictures. See one you’d like to use? Be sure to ask.

The sites here are just the tip of the iceberg – there are thousands more apps out there using this network to display useful trends and info.

Related Info:

Need to Know Twitter Tips for Journalists (6/4/10)

Excellent recommended post on the subject from Web Up The Newsroom.

Need-to-Know Twitter Tips for Journalists

By

On June 4, 2010

In Recommended Links, Twitter

As we’re hiring new staff members for every position from web producers to listings editors and transit reporters, a lot of my job at TBD will be devoted to bringing all those new hires – plus some of our existing staff from News Channel 8 and WJLA – up to speed on social media tools and practices.

I don’t think it’ll spoil anything to say we plan to use social media quite a bit in every aspect of TBD, so that training will be very important both before launch and as we go into the future and technology changes. Some of our staff, I imagine, will already have a rich background in social media use, while others may not be as comfortable just yet – so many levels of training will be vital.

I’m in the process of officially updating all of my documentation, so I’m in full resource re-evaluation mode. As I post on training plans, I’m curious to hear your thoughts on what you think is missing and offer your good examples of social media use you think we should take to heart.

Today – Twitter!

So most of us know now that Twitter is a rich way for reporters to connect with sources and readers as well as build their own brands. In addition to the basics of Twitter use, new users need to know how to find the right journalists, sources and locals to follow, using/understanding hashtags and how they can use Twitter for better reporting. I usually point newb reporters to the work of tweeting reporters on Muckrack and use the live presser tweets from @theHyperFix as a good example of live-tweeting.

There are a million great resources on using Twitter. I’ve collected quite a few I like to use.

The next logical step in Twitter training is using it’s vast amount of data to find information, track trends and find sources for stories. Sites like BackTweets, TweetGrid and Twitter’s own pretty formidable search engine can really help a journalist looking for people tweeting about [insert subject here] in their area and beyond.

Web Up The Newsroom recently had a great post about using Twitter search tools in reporting and sourcing that I think may be the best description of I’ve seen geared toward reporters.

Aside from the data search, Twitter’s geolocation data makes it easy to watch trends and tweets as they happen on a map – which is great if, say, news just broke in a certain area and you want to see what’s happening there from afar. I particularly like Bing’s Twitter maps (which can turn into quite a timesuck if you let it). SocialGreat is also nice if you just want to see what places seem to be trending across all the geolocation platforms.

[HTML1]

If you’d rather see a list than a map of trending local topics, you could check your Twitter home page – or, better yet – check out Trendsmap (using data from another great site, What The Trend). A lot of the time, these are silly chain letter hashtags or obvious news (like how Gulf and Oil are trending here right now), but sometimes you can see reaction to real-time events pop up in these trend searches (check it out right after a celebrity death or during a big sporting event to see what I mean). Trendsmap also has a great visualizer.

If you know what keyword you’d like to track over a course of time, Trendistic has a decent trend graphing application.

Aside from Twitter, there’s obviously a lot of other social media we’ll want to use in our day-to-day operations…but that’s for another post, my friends.

In the meantime, what are your favorite tips and tricks, apps or uses for Twitter I should be sure to pass on as we start training?

The new kid in the downpour of fresh ideas

By

On May 13, 2010

In TBD, Twitter

When you’ve spent your entire professional career in a newspaper’s newsroom, it’s pretty easily to get your mind blown at a startup. I can attest to that firsthand in my first few days on the job at TBD.

Instead of shoehorning some new media approach into a centuries-old tradition, we’re building something so new, it’s still somewhat intangible – and that’s the fun part. It’s also sort of terrifying.

Because we haven’t launched yet, there are no deadlines, per se (which is a tough adjustment from my last few years working in breaking news). Our deadline for now is launch – and then infinite thereafter as we continue to add new features and tweak tools.

Right now, there are no rules, but I wouldn’t call it lawless, either. All of us currently involved with TBD have extensive experience in news and/or the social sphere. We know the framework of what we’re working toward, the rest is totally up for grabs.

In the past few days, I’ve been in several meetings with the rest of the community engagement staff where we have been brainstorming TBD’s processes for reader participation, community newsgathering and the all-important continuous breaking news. There are only five of us in a room, but it’s a hurricane of what-ifs and how-about-wes.

Not once has anyone said, “We can’t do that” or “That isn’t possible”. That’s a great feeling.

I know those times are coming. Some ideas will make it and others won’t. For now, though, I’m just trying to get a word in edgewise in a newsroom full of energy and rapid-fire ideas.

In addition to these sessions, we’re crowdsourcing our TBD plans, so if you have ideas you’d like to share, please do.

The community hosts are already miles ahead of me, working hard to recruit good bloggers for our network. I, on the other hand, am desperately trying to catch up.

I’ve found being the social media producer for a website that doesn’t exist in a city that doesn’t know you is a pretty tall order. All that community I built around myself in Cincinnati is now far, far away – so now the new task is cracking the Twitter code of this area.

In preparation to launch the TBD Twitter account(s) in the near future, I’m currently working on building up my own DC base on Twitter, figuring out who to follow for breaking news, community tips, laughs and tips about cheap beer. I’m working on finding the “nodes” (as my former editor was fond of calling them), that is, the Kevin Bacons on the metro DC social media sphere who are followed by and follow everyone important.

That’ll take some time, I know. I’m just not very patient. Have ideas/suggestions? You know the drill.

Because we haven’t launched yet, there are no deadlines, per se (which is a tough adjustment from my last few years working in breaking news). Our deadline for now is launch – and then infinite thereafter as we continue to add new features and tweak tools.

Twitter is the perfect place to break news (but don’t tell Reuters)

By

On March 18, 2010

In Industry News & Notes, Twitter

When Reuters released its new social media policy last week, their competition had to be salivating. The wire service appears to be digging its own grave by stipulating in no uncertain terms that its reporters are not to use social media to break news. All news is to be broken on the Reuters wire, no exceptions.

The idea of spurning social media for breaking news in order to protect your wire service would be a little like an early 90s  telephone service provider spurning the notion of developing an Internet service, instead allowing competitors to use its lines to serve up dial-up service to its customers.

Truth is, Twitter is the perfect medium for breaking news. I think of it as the latest incarnation of the “this just in!” radio bulletin.  As a tool, it is immediate, mobile, searchable by keyword and location, you can easily see who has passed on your news (via RTs), link traffic is easily tracked and, best of all, it has your brand attached so you can get credit for the scoop.

There is absolutely nothing more satisfying to this newshound than a series of re-tweets on my item from readers – and even better when it includes a begrudging re-tweet from my competitors.

If a news outlets that uses the Reuters wire is the first to post an item to a social media, it will look as if they broke that news. Their link to the same Reuters content will be the one passed around from retweet to retweet. One would think they might want to get their name on it first – but  guess not.

I see this play out every day on my Tweetdeck, as the local TV stations battle to tweet out the latest kooky AP news item from 200 miles away first. I always can’t help but think, “Gee, why isn’t the AP trying to get this into this market’s Twittersphere before local news outlets even get the chance?”

In the end, it won’t matter if they broke the news on the wires first. Most readers don’t read the wires, they read either their preferred media site or social media to get their news. As more and more news organizations take advantage of using Twitter to break news (or in the case of the BBC, mandating it), news providers who are late to the party on every story will eventually render themselves pretty useless as breaking news resources.

It’s downright shameful that an industry leader in breaking news (including some of the biggest breaking news events of the 20th century), would just let that go in favor of protecting a corner of the market that doesn’t benefit its readers or its reporters.

I have to say, the rest of the policy is rather helpful. It largely focuses on explaining how journalists can manage professional and personal brands on Twitter, including guidelines for making corrections in the social media sphere and avoiding accusations of bias with a thorough look at one’s social media profiles. All good info to know.

Kirkland trial coverage shows us why good beat reporting still matters

By

On March 8, 2010

In Rants, Social Media

If you’re in Cincinnati, you’ve no doubt been bombarded with news of the trial of serial killer Anthony Kirkland, which started last week here in Hamilton County. If you aren’t familiar, here’s a little background. Really, it isn’t all that important to the point of this post.

The local coverage of this high-profile trial has provided a demonstration in action of how important the very roots of good court reporting still are in this age of social media.

There’s no less than two TV stations live blogging the trial and several outlets and reporters live-tweeting the proceedings, including Enquirer court reporter Kimball Perry. Fox19 has a very interesting Dipity timeline on the case (kudos to them). This is all in addition to the exhaustive video, stories, photo galleries, etc. that we usually are serving up at a trial like this.

Honestly, it’s all gotten to a point where I believe readers may be over-saturated with coverage.

Even with all of this going on, thing’s get missed. Kimball has been scooping the heck out of the people recording the event live right next to him because, well, he knows what’s going on. At one point, a couple of local TV reporters asked him what just happened and what it meant.  They knew he knew – and he was explaining all of it on his Twitter feed (and shooting Flip videos).

This isn’t to knock on TV competition or social media, but merely to underscore how even with all of this technology available and a million ways to describe what’s happening, it is the oldest skill set in the toolbox that has offered one-of-a-kind insight into a difficult case.

This isn’t something Kimball does just for big trials, he’s in that courtroom every day. He found out the defendant was pleading guilty before anyone else because he knew who to ask – and how to ask. A lot of our competitors don’t have reporters in court often enough and long enough to soak up the experience, lingo and legal know-how to cover a trial the way Kimball does.

That’s just what good beat reporting’s all about – and it’s something we seem to have less of all the time as we have to do more with less. Twitter and live blogs and all that are great tools for enhancing the way readers get news, but it’s tough to replace the know-how of an experienced beat reporter.

We’ve also found that the newfangled tools available aren’t always the best options depending on the circumstances.

This fascination with live-blogging at the local level started last spring during a similarly high-profile trial in Warren County, where a young newlywed was accused (and convicted) of killing his young wife. Local TV station WLWT sent reporter Travis Gettys to live blog the trial using CoveritLive. It was immensely popular and Gettys became something of a local celebrity – it was good stuff.

We have Cover it Live and use it for chats and live blogs sometimes. We could have used it in that trial, but we chose not to. Our reporter in that case, Janice Morse, strongly believed her coverage would be better informed and more comprehensive if she were paying strict attention to the trial and not describing the proceedings.

While I think both kinds of coverage would be valuable to readers – we could only send one person, so we opted for the old way. She said that over the course of the trial, those live-somethinging the proceedings had asked her what was going on, what a particular term meant, etc. And rightly so, I know from live blogging past events that you don’t always really take in what’s going on, information sort of passes through you. That can make it very tough to go back and write a comprehensive story at the end of the day.

The live blog is just one tool – and one we don’t always have to use. The same goes for Twitter, video, carrier pigeons and anything else me might try to get out info to readers. When it comes down to it, sometimes you just need someone to help explain stuff. That’s our job.

We don’t have to be everywhere at once

By

On February 26, 2010

In Social Media

Every industry blog that’s into social media, including this one, loves to tell newsies about the latest and greatest social media craze and How Your Newspaper is Getting Left Behind (!!).

For weeks I’ve been thinking of writing one of these posts on Four Square, as everyone else has, but I haven’t been able to bring myself to do it.

While I have been dreaming up some ways my paper can use geolocation services in regards to marketing, branding, advertising and repurposing news content, I simply cannot bring myself to suggest that newsroom personnel omgjusthavetobedoingthisrightnow. No, just no.

Sure, it’d be great to have reporters go out and leave tips, links and trivia all over town on FourSquare, but  I have to consider how much I’m willing to give up for that. I don’t know what it is like at everyone else’s newsroom, but I don’t have extra people waiting around for work to do – and frankly, I’d much rather have an online update from the courthouse by 10 am than a bunch of tips on where to find great public art on Four Square or Gowalla.

We in the social media cheerleader camp need a reality check sometimes. I’m frequently the one saying “We’ll find time, just don’t say no yet”, but as I’ve found myself stretched to run the news site and tweet and send email alerts and monitor traffic and and and – I know we can’t say yes to everything anymore. More importantly, we new media snobs shouldn’t feel as if we’re dinosaurs because we aren’t here, there and everywhere on every social network.

Case in point: Right after Google Buzz launched, Old Media New Tricks (who I love, by the way) was on the case, telling us how papers should get their Buzz profiles set up and hop to the status updates. While I don’t blame them for suggesting it (they do need to get blog readers after all) I had to question it. Not every newsroom can afford to have a staffer who can send status updates to a myriad of services all day. With the still-limited spread of Buzz and widespread popularity of Twitter, why divert our already-stretched resources there? It simply fueled the notion we social media types tend to have that says, “Well, this is out there and someday you’re going to look dumb if you weren’t doing it a long time ago.”

I recently attended a presentation by some incredibly talented social media gurus in my local network and one part of their message especially rang out loud and clear to this harried soul: Pick a few social media practices that work for you and do them well.

We as an industry should take that to heart.

Every newsroom should have a goal in mind for their social media use – and then should pick and choose the right tools to best go after that goal without sacrificing what’s important. Consider how seamlessly a social media practice will fit into the newsroom’s workload – and consider if a new idea is worth taking a staff member away from this task or that task (if that’s the case).

It isn’t always a good investment of your limited resources to chase every social media rainbow that comes along – picking just a few is more than OK.

How the National Enquirer is using social media to campaign for a Pulitzer

By

On January 13, 2010

In Industry News & Notes, Social Media

If you are one of the few that didn’t fall into Monday’s link bait trap put on by Politics Daily, you might not know about Emily Miller’s piece in which she argues that  the National Enquirer should be considered for a Pulitzer for breaking the story of John Edwards’ extramarital affair and love child.

Ignoring the basis of her argument, let’s examine the excellent social media marketing at play here.

The entire tone of the piece is aimed at stoking the fires behind a largely-imagined competition between the National Enquirer and “mainstream media” that is widely-believed and argued by a certain corner of the political spectrum. Never mind that a vast majority of the Enquirer‘s stories – think weight gains/losses, celeb rehab, who’s sleeping with who – are not of any interest to most “mainstream” news outlets anyway (but that’s besides the point).

Note the only quoted source in the story. Note the author in the comments of the story stoking that political fire. See her later the same day actively campaigning for the Enquirer getting the Pulitzer on Twitter. Note the National Enquirer, the same day, writing its own story about Miller’s story, praising her campaigning. Watch the Twitter stream reaction from said media competition theorists. Then see the link bait everywhere (you too, Mr. Romenesko).

The entire Issue-with-a-capital-I has been re-framed as Biased/Mainstream Media is preventing the Upstart/Misunderstood National Enquirer from getting a Pulitzer instead of asking if the story is worth journalism’s highest honor in the first place. Miller and the National Enquirer fed the beast in just the right ways to both get huge gains from their regular bases and a whole new crowd of big media haters who bit the competition bait.

It’s brilliant marketing and more media outlets should take note.

See, the National Enquirer has been using social media to change its brand’s reputation ever since the Edwards story started rolling out in 2007 and 2008. I don’t know how it started, but somehow they have managed to market themselves as a certain-kind-of-conservative’s go-to brand, along with Fox News, of  news that is perceived by fans as non-mainstream and unbiased in a world of mainstream and Left-leaning news outlets.

Every day I keep a cursory eye on a Twitter search for the word “enquirer” (to keep an eye out for mentions of my own newspaper, The Cincinnati Enquirer). At least a half-dozen times during my work day that stream will feature someone saying the National Enquirer is a more reliable source for news than “mainstream” news. You can’t really buy that kind of word-of-mouth love, especially after decades of having such a negative brand reputation.

We as an industry are generally awful about marketing ourselves and managing our brands. I’m not saying you need to actively wage a campaign like this to get noticed, but baby steps help a lot. Somewhere along the line, journalists got the notion that you can’t be good in this business unless everyone thinks your newspaper sucks and to hell with them if they don’t like it. I don’t think this works anymore.

Right now, when bloggers and users in social media denigrate our reporters or brands, the strategy is to keep quiet and don’t let them see you sweat. At worst, some outlets and media companies go further than that to actively alienate and discredit the detractors as a defensive maneuver, which never seems to go over well in the long run.

What we should be doing is contacting the writers, leaving comments and answering questions. We should defend our work and people when necessary and apologize when it’s warranted. We should go on record for interviews, return phone calls and emails – you know, do all those things that companies do when they want to be liked. Even when you don’t have to respond to criticism, we should be out there putting our best foot forward. Start by talking up your work and your paper’s efforts to local bloggers, your competition and your Twitter and Facebook friends. Involve the community in upcoming changes (eve the bad ones) and seek feedback whenever you can.

At the very least, take a cue from the Enquirer on this – you need to have fans somewhere. Find them, court them and keep them in the loop…then you can say to hell with everyone else.

A mess of recommended reading

By

On January 11, 2010

In Industry News & Notes, Recommended Links

I’ve had a bunch of links sitting around I meant to share forever ago, but they fell through the cracks. So if they seem a little late, well, too bad.

Cool Stuff

  • A lot of sites (Cincinnati.Com included) have been running with the idea of expanding data coverage on local crime, but the Knight News Challenge entry named Homicide Watch D.C. has a great idea to do more than that by  putting a focus on the victims instead of jut the crime. While such a database would be meaningful tot he community and become a valuable news resource, I think it would be tough to keep up in the long run.
  • Ethnic media’s four-step model for the news industry’s future – Ethnic press has a lot of evolutionary tendencies that could be taken to heart by more general interest new providers – honestly, what they suggest here should have been done all along.

End of year/2010 Stuff

The Twitter

  • Why Twitter Will Endure – David Carr explains the inherent usefulness of Twitter – and how because of its utility, he believes it will outlast its competitors once the novelty wears off.
  • The Use of Twitter by America’s Newspapers – A detailed analysis with lots of data on how newspapers use Twitter. While I’m still unclear as to how they determine a paper’s overall rank (does it evaluate all the paper’s accounts?), it is interesting to see which paper’s interact the most, as opposed to blasting out updates all of the time.

10 ways journalists can look like Twitter newbies

By

On January 8, 2010

In Surviving, Twitter

I read a lot of Twitter feeds from reports and news outlets in my area (and at my paper) and I frequently see lots of little mistakes here and there that just make we mince and think, “Oh, those haters on the Internets are going to have a field day making fun of this newb.” Admittedly, I may even be one of those haters some days.

You don’t have to be some online expert to look like you belong on Twitter – just avoid doing the following and nobody will know you’re a dog (or just an old-school journalist) on Twitter.

1. You sign your tweets

In my book, this is the biggest sign that someone is a journo without a clue. Do you seriously need a byline on your tweet? If it is your own account, your name and picture should already be on it. If it is your news outlet’s account, I repeat: Do you really need a byline on a tweet? You only have 140 characters to work with and you’re wasting them if you feel the need to sign your name to the sentence you just blasted out.

2. You ask the Twittersphere to respond by direct message

Probably the most frequent error I see. If you put an inquiry out on Twitter, do not ask people to reply by DM. Just ask them to reply. Why? Because if you aren’t following the person who wants to reply to your plea for sources, they can’t get through to you. Ask for replies or put your email out there instead.

3. You put out general links instead of specific links

I know you really, really want people to read your blog or website, but you don’t have to make it a chore. If you want to promote a certain post, send the link to the post. If they like your blog, they’ll bookmark it or subscribe by RSS – they don’t need your site’s home page force-fed to them on Twitter. Especially avoid saying, “New post about blahblahblah at yourhomepage.com! Check it out!” Someone might come across that tweet in a Google search two weeks from now and that post/story may be off your front page by then. Don’t waste people’s time. Use a URL shortener like bit.ly or tinyurl if you need to fit in a long link.

4. You don’t post links at all

The absolute worst. Don’t say, “I’ve got a new story/blog post about X up online now. Check it out!” Everyone who sees your name on Twitter doesn’t know your website or your news outlet. You’re part of the stream that could be coming from lots of Twitter sources – and you’ll quickly be forgotten if you do this. Right after they laugh at you.

5. You never reply to anyone else

Twitter is not a tool for you to blast out links to your work. It’s a space for interacting with your followers and asking questions of those you follow. Even if you only reply by direct message to friends’ inquiries, you need to reply when you are asked a question. you should also take the time to read others’ tweets and reply once in awhile. You might even learn something!

6. You don’t follow anyone

Slightly worse than #5. Everything said there applies. Don’t know anyone on Twitter yet? Go to Twellow and search by your beat, city or interests and start following some people. Go to Muck Rack and follow other journalists or news organizations. And re-read #5 – if people reply to you, follow them. Make them the beginning of your Twitter circle

7. You never re-tweet

This is a clear sign that you only use Twitter to push out your own content and don’t read anyone else’s. If someone says something interesting, if they reply to you and you want to share it or they pass out a link you’d like to pass on, hit re-tweet. It takes less than a second to pass on someone else’s tweet to your followers. Have you never read a tweet from someone else worth that one second? If you aren’t using a Twitter client with a re-tweet function, there’s also a button to re-tweet on the web form (just hover over the tweet with your mouse and you’ll see it).

8. You use your news outlets main website as your web link in your profile

Sure, it’s a minor point – but it makes you look like a journalist without a clue. If someone wants to contact you off Twitter, this link doesn’t help. If you have a blog or a profile page on your paper’s site or on your own, link it there. If you have a Google Profile, Facebook page, Linked In account or anything at all that reflects you, put that link there. Think about it, would you ever believe a source whose contact information was so incomplete? Which leads me to…

9. You don’t have a profile picture

If you use the default icon on Twitter, 90% of users will just assume you are a spammer or simply someone who doesn’t know what they’re doing. Again, would you trust a source without a face or some sort of recognizable image? It doesn’t have to be “you” per se (though it would help your cause), but it shows you made the basic bit of effort to complete your profile.

10. You exclusively tweet just about your published work

I’m not saying you have to get personal or tell everyone what you ate for lunch, I’m just saying you need to loosen up a little. Tell your followers who you’re meeting with today, what you’re working on or what’s going on at a event you’re covering. Feel free to add comment or answer questions on the news of the day (within all the usual ethical limitations of course) or re-tweet info from other users. Or, if you’re really feeling comfortable, go ahead and get personal. Readers and sources can like journalists when they seem like real people.

Page 3 of 6

Previous

Next

Powered by WordPress & Theme by Anders Norén & Hosted by Pressable