Dispatches from the living amongst journalism's walking dead

Tag: tools

Link roundup: Twitter news, tech tools and a shameless plug

On the Twitters

  • In their “The science of the hashtag” post, Twitter charts the lifecycle of a hashtag and spells out just what and who propelled it to popularity. In short – celebrities > media, as if you didn’t already know.
  • An alleged Twitter expert says research shows that to increase your chances of being retweeted, you should Tweet your links in afternoons, evenings and on weekends.
  • I don’t know if Jay Rosen is a Twitter expert, but he’s been known to craft a good 140 characters. He explains his process and what makes a tweet “beautiful”.
  • Nieman Storyboard makes the case that Twitter is a great community for building and telling a narrative story, using TBD’s Storify as an example.

Tips & Tricks

Random industry news

  • The Huffington Post may have created what many of us have dreamed of for years – a news recommendation engine based on collected data. Tie in advertising and we might as well all go home and let them take over the world.
  • Not everyone’s a fan of it, though, and with good reason.
  • Former TBD GM (and my former boss) Jim Brady chats with Jason Policastro about his work with Philly.com’s new collaborative journalism initiative, online advertising, funding hyperlocal sites and more.
  • Ken Doctor outlines the metrics and numbers journalism outlets should be keeping an eye on in 2011. This goes way beyond web traffic and Twitter analytics. Great read.
  • The NY Times reports Steven Brill’s Journalism Online experiment, which developed a system to charge newspaper sites’ most frequent online visitors for content access, has good news. They analyzed preliminary data from the project’ initial sites and found that “advertising revenue and overall traffic did not decline significantly despite predictions otherwise”. The Times, of course, really really wants this to succeed.

Shameless plugs

Recommended reading: Investigative social media, new ideas and tools

Sorry it’s been so long, but it’s been crazy busy as TBD’s preparing for the holidays and other events. This’ll be a quick one, just a few links I’ve been reading of late. Have a happy Thanksgiving, folks.

Social media roundup

  • How Investigative Journalism Is Prospering in the Age of Social Media – Great ideas from several resources gathered by Vadim Lavrusik at Mashable on how to use social media in investigative reporting and newsroom projects. Includes tips on Crowdmap, Storify, Twitter crowdsourcing, data searches and more. A great post to pass on to the social media haters in your newsroom.
  • RockMelt: The User Manual– If you don’t know about Rockmelt or want to know more on how to use the new social browser, here’s a great guide from the NY Times.
  • 6 innovative uses of Tumblr by newsrooms – The big media companies are only now getting into Tumblr, but there’s a lot of possibilities out there for it.
  • Engaging Facebook fans with clever, conversational updates – Great ideas from Web Up the Newsroom for writing interesting status updates on a media outlet’s Facebook page to drive traffic to content and drive discussion online.
  • In this disturbing bit from FishbowlDC, a Washington Post editor says “crediting the original source of a scoop isn’t “a requirement or even important” because “all news originates from somewhere” and “unless one is taking someone else’s work without attribution (that is, plagiarizing it) any news story should stand on its own and speaks for itself as an original piece of work.” Hm.
  • How News Organizations Are Generating Revenue From Social Media – Another great Mashable rundown of the top ways online media is generating revenue using social media and more to hit new audiences.

On the TBD Front

4 potential uses for Google Wave in news

Lots of journalism’s resident tech geeks and big thinkers have been talking up the potential of Google Wave to “transform journalism”. I’m not going to go so far as to say that, but it does have a lot of features that make it an ideal candidate for fixing problems a lot of newsrooms face thanks to limitations in current technology.

Here are four general ways newsrooms may chose to implement Google Wave. Assuredly, they have countless wavelets.

1. It’s a newsroom budgeting solution

The problem: Anyone who’s had to share a newsroom budget in Word/Google Docs/Excel/etc. knows the struggle of shared document updating and access. Wave takes Google Docs to the next level – and makes it a lot easier for several parties to edit the same document in real time. No more “This document is currently in use, you will enter read-only mode”.

In Google Wave, you can edit the type submitted by anyone else. You can add comments to any part of the type and spin off conversations/collaborations from the budget to, say, talk about a specific long-term project. You can copy and past whole sections of a wave (the entire “document”) or a wavelet (a spun-off conversation within the document) to new waves, making it easier to carry a daily budget to the next day.

If a newsroom had daily, weekly, monthly and longer term budgets in Google Wave, we might not even need to have several meetings a day just so know where we are on today’s budget.

Here’s a potential walk-through:

Editors all add their reporters’ budget lines into a semi-private daily budget wave. The Managing Editor has questions about a particular budget line that she adds as a wavelet to that potion of the text. A back-and-forth with the reporter and their editor ensues there.

Photo Editor goes though the daily budget and adds notation as to which stories have art by creating news blips (individual comments) or starting new wavelets (conversations) within the daily budget as to why certain assignments weren’t shot, when art should get in, etc. She can also add the actual photos or videos into the budget for a page designer/web producer to grab later.

In other words, it’s your daily budget meetings, digitized. What a time saver!

2. It’s a reporting collaboration tool

The problem: Working on a project with another reporter or editor is never ideal. There’s always a mess of emails, attached Word files for notes and meetings, meetings, meetings. In the end, it’s difficult for the research and writing of two reporters to fully integrate  in a way that doesn’t look like two people were thrown together on a story.

Because of it’s real-time nature and media sharing capabilities, Wave is an ideal place for a newsroom project team to work. The reporters could not only share all of their notes, recorded conversations and research in this shared space, they could also co-write the story (or sections of the story) in a Wiki-ized wave.

The reporters can offer one another notes on each and every section of the article as they piece it together, rewrite or edit sections according to new info and insert new pieces in the middle of the old ones to help the story take shape. As one gets a quote that would fit well int the story, they can insert it as a wavelet, with the audio of the interview included if they’d want.

Reporters could, like this enterprising chap, conduct interviews with sources via Wave, either as a chat or video conference. that way, they could each ask questions (even if they aren’t in the same place) and involve many sources in the same conversation if needed.

All the while, an editor can see the progress every step of the way and make comments and edits on every portion of the story, even if a reporter is currently editing. Collaborators from video, graphics and photo can also chime in at various points, showing the latest photo of the source quoted (for instance) or asking questions relating to their part of the project.

And all along the way, the staff may chose to open up the research or even the article in progress to the public to get feedback, gather more information or just be transparent (this has potential most of all in public service journalism and investigations). Say you want to open your notes and data up to the story sources via a wave – they can rebut one another and add more info of their own that can be used in the final story.


3. It’s a community conversation tool

The problem: You want to get conversation going about a particular topic, but your existing commenting and message board tools limit the ability to communicate with useful commenters, while allowing the conversation to be taken off-track from the original topic.

The branching nature of Google Wave makes it great for getting lots of feedback and opinions. After initially putting the topical wave out there, the creator can take the conversation in many directions. He/she can communicate with all of the waves participants or speak individually wit users within the wave (say, to get more information).

If a participant wants to go off-topi (and they will), they can create a new wavelet in the overall wave and run with it.And the best part? Google Wave is attached to your email address and, thus, your Google identity. It’s a lot closer to transparent commenting than most systems have now.

The Austin American-Statesman has been experimenting with a daily news wave, with varying degrees of success. While Social Media Editor Robert Quigley has a lot of great ideas for how to use wave, he’s still limited by the fact that even in Austin, not everyone has an invite – and if they do, not many know how to use the technology yet.

4. It’s a public Wiki or crowdsourced story

The problem: You want to involve the public in an upcoming project, but the “tell us” box with your email address in the paper or on your blog just isn’t getting much response. If it gets any, it’s in separate email conversations with several people that can’t communicate effectively with one another.

As a spin-off of the to preview ideas – why not let the public do the heavy lifting? Sure, you might not want them to write your health care coverage, but why not give them a shot at editing and writing community resources, opinion articles and reports from news events.

Say you want to publish a guide to every neighborhood in your coverage area. Post up what you have in a wave and invite the public to edit and add facts, places, photos and more. They live there – so why not let them contribute?

Or, put your paper’s work up regarding a local event, a public crime, a landmark, etc. and let outside participants add their views at every point, edit in or out details they may have observed first-hand.

This technology may also go a step further to allow readers to arrange page design from a wave. Crazy? Maybe, but it’s one of many great ideas from the LA Times’ tech blog.

Great ideas

I mentioned these above, but you have to be sure you check out these posts that have great takes on the four ideas above.

  • Riding Google Wave’s Potential – Robert Quigley (of the Statesman), has a lot of hopes for Google Wave’s potential to transform community journalism via collaboration.

Google Wave has potential for journalism – but that’s all it is right now

First of all, I’m not going to explain Google Wave, lots of others have already done that. But I’m here to say it’s worth a look as a potential new tool for journalists.

It’s a combination of the features associated with a Wiki, email, message board and chat room with options to add interactive features like maps, polls, videos and images. So what does that mean for journalists? Potentially a lot.

Depending on how Google Wave develops before it formally rolls out to the public, it could become a solution to many technology problems facing newsrooms (and tons of other businesses) today. It has the potential to become an invaluable tool for internal and external communication and collaboration.

But right now, that is just potential. I’m not going to be tell you there are no downsides – there are plenty.

1. Right now, Wave isn’t public. You have to have been invited to experience it as it is still in “preview” mode.

2. So far, Wave has a high learning curve. When you finally get in, it isn’t immediately obvious what it is used for, what the buttons do or how to even get started. And even though instructional videos and manuals exist, not many people are willing to jump through that many hopes just to use a new web program.

3. In preview, at least, Wave is buggy as all get out. The much-ballyhooed “playback” feature rarely works. It is incredibly slow to load and navigate. Because every character you type is public in a Wave, it seems to slow everything way down. For instance, I just watched a sentence I typed go in character by character, over a two-minute time span (yikes).

4. It isn’t easy to teach. If you, like me, have taught very basic web applications to reluctant  digital immigrants with upsetting results, you dread the idea of teaching this to your newsroom. I have nightmares just thinking about it.

But all of these cons I noted are about Google Wave right now. They’re still working on it – and I have high hopes it’s going to improve dramatically before it goes fully public. If it doesn’t, it’s going to be chalked up as a failed experiment and forgotten.

I have a lot of ideas I’ve either dreamed up or found on the Interwebs about ways journalists can use Google Wave I’ll be posting soon. For now, here are some resources you might find helpful if you’re trying to figure out what Google Wave is.

  • The manual: The Complete Guide to Google Wave is a wonderful, simple guide to the tool. If you don’t get all the ins and outs of the Wave (who does?) and you don’t want to sit through the whole video explainer, try this. Check out the Meet Google Wave section for some great suggested uses.
  • More: Where else would you got to learn more about Wave’s potential than Mashable? Scan over their coverage for good ideas.

And, if you’d like an invite to Google Wave and don’t have one, leave a comment and I’ll see what I can do.

Recommended reading for June 10th-12th

These are my recommended links for June 10th through June 12th:

  • 5 Twitter Tools to Help You Manage Unfollowers | WebProNews – I can’t recommend Qwitter to anyone – it simply doesn’t work. Try these other services to keep an eye on who is unfollowing you – and possibly why.
  • Paid Twitter Streams Are Here: Super Chirp – Is this the end of the world as we know it? Maybe. I’m not ruling out that a good Twitter stream is worth paying for – I just haven’t seen it yet.
  • A new Colonel Tribune? – Daniel Honigman, the voice and creator of Colonel Tribune, is no longer with the Tribune. While I give him big congrats for getting out of the business on his talents in social media, I don’t think Colonel Tribune can really be the same with a new voice. We see this on a smaller scale when we change voices behind @cincienquirer – anyone can see the difference.
  • The ‘branding’ of the journalist – Editors Weblog – I’m always bugging the reporters at my paper to market themselves as brands – particularly in the current job climate.
  • Facebook | Recession Survivors – You’ll need to log into Facebook to see it, but this project is an excellent example of how news outlets can use the crowdsourcing tools built into Facebook to involve the community in a story. Click on the videos tab to see the fan videos that Facebook users have contributed to this project.
  • To Tweet? To Twitter? The Final Word On Proper Twitter Lingo – The AP Stylebook has officially added Twitter and it’s words for usage (“to tweet” “to Twitter”). Who says we’re behind?
  • Lead, Follow or Block: When to Use Twitter’s Block Function – A reporter today asked me about Twitter’s block function – when it should be used and what exactly it does. I found this post to be helpful in explaining the issue (the comments also add some insight).
  • Twitter Dividends | Knight Digital Media Center Weblog – This was an interesting discussion amongst alums of the Knight Digital Media Center’s fellowship workshops about what sort of gains news organizations can or should expect from Twitter. Yours truly is part of this discussion – and I suggest the answer doesn’t lie in analytics.

Recommended reading for May 28th-June 2nd

These are my recommended links for May 28th through June 2nd:

  • 10 Must-Haves for Your Social Media Policy – As always, Mashable pulls together the tips that can help us all – individuals or businesses and news orgs – better develop our social media strategies.
  • Keyword Streamgraphs on Twitter – This site creates a visualization of the last 1000 tweets on a certain keyword. It doesn’t really make anything useful data-wise, but it is a great little thing you can link to out of your coverage of an issue or to track your buzz on an ongoing story. Mine is made for mapping who mentions “Reds” – but you can change the link to be any keyword.
  • How to Mine Twitter for Information – Great tips on getting data from Twitter to track buzzwords and trends over time.
  • Collaborative Reporting Tools | Publish2 – This new offering from Publish2 – which is a great tool if you haven’t used it – can be used in a lot of ways. It can be used to gather news tips, crowdsource stories and allow multiple people to contribute to reporting.
  • JournoTwit – The twitter client that’s not just for journalists… – This tool is still in development, but it has great potential. It is similar too, though not as good as, Tweetdeck – only online-based. If you could make the columns customizable, I’d be switching today.
  • Journalism.co.uk : BBC double-checks journalists’ ‘professional’ tweets – I guarantee there are reporters and editor that read this and think, “What a great idea!” No, it isn’t. Twitter is “right now” – not “ten minutes from now.” If you need an editor to make sure your tweets don’t have libel, spelling or factual error, you shouldn’t be tweeting. Period.
  • Commentary: Why Twitter won’t save journalism or kill it | McClatchy – A fairly honest overview of Twitter from someone who isn’t “in the tank” like me. While I think it is short-sighted to say Twitter won’t revolutionize journalism (maybe not Twitter – but something like it can and will), it’s at least giving the service a shot.

Recommended reading for April 24th through May 5th

These are my recommended links for April 24th through May 5th:

Intro to Twitter for Journalists

(Updated June 2010)

How-Tos on Twitter

Tweet: A single Twitter message, the maximum length of which is 140 characters (so make them count).

Replying to/mentioning another Twitter user: When you include  @someonesname, it will send a public message to that user and show up in your outgoing tweets. This is also how you would address a Twitter user. Example: I spoke to @myboss today, he said I was fired. (To respond to others’ tweets on Twitter.com, hover your mouse over their message to see the reply option.)

Direct (private) messages: Use d theirname before your message to make it private. This will not show up on your public tweets. (To direct message from Twitter, hover their user icon and click on the gear to see the option or go to Direct Messages on the right side of the page.)

Re-tweeting (RT): If you see something on someone else’s Twitter feed you’d like to directly share with your followers, you can essentially “forward” their tweet to your readers by re-tweeting. (To re-tweet on Twitter’s site, hover your mouse over their message to see the re-tweet option.)

Hashtags: Sometimes on Twitter, you’ll see people use # before a word. This is called a hashtag and it is used to group tweets from lots of people relating to a certain topic or event. Use a hashtag if you happen to see one that is about a group or event you’re covering.

Starting a hashtag: If you spot a news event or hot topic on the horizon, try creating a hashtag of your own when tweeting about it. Make sure it has a # in front and is pretty short.

Tweeting links: Because you only have 140 characters to work with, you’ll want to shorten any links you put into your messages. Some applications do this for you (see below); otherwise you should shorten your link at tinyurl.com or bit.ly.

Posting photos: If you’re tweeting from a mobile application (see below), it should have a way to directly tweet images from your phone’s camera. There are desktop applications that make this a lot easier or you can upload and tweet a photo at Twitpic.

Posting your geographic location: Twitter has built-in geolocation tools you can enable if you’d like. This will include a location on a map with your tweet.

Posting from your computer: There are several applications available to tweet from your computer that are much easier to use than Twitter’s site. Check out Tweetdeck, Twhirl, Seesmic or HootSuite.

Posting from your cell phone: You can set up your Twitter account to accept tweets by text message by going to twitter.com/devices. You do this by going to Settings > Devices on your Twitter home page. Follow the directions there.

Posting from your Blackberry or iPhone: Smart phones have some nifty apps that help you tweet on the go – most include ways to easily tweet photos and GPS locators with your posts.  Check out your app store for an app that’s right for you.

Grouping Twitter contacts: Once you’re following more than a few people, it can get confusing and tiring to read the whole stream at once. Twitter has a grouping system called Lists that create narrower streams of info from select Twitterers.  You can create lists from the Twitter site or most desktop apps. Create specific lists for beat contacts, personal friends, stuff you read just for fun, etc.

Important Stuff to Remember (Ethics & Such)

  • Make sure you verify a fact before running with it (or even re-tweeting it). Think of Twitter as a tip generator, not a reporter.
  • Twitter followers will correct you when necessary – and they will quickly forgive mistakes so long as you admit to them quickly.
  • If you don’t know something, just say so.
  • Follow the Golden Rule with content. Don’t use anyone’s stuff without getting permission and giving credit.
  • The Internet is public and permanent. Everything you say – even what you think is private – can be found and documented. Act accordingly.
  • Furthermore, if you wouldn’t say it on air or in a story, don’t say it at all.
  • You don’t have to get a special Twitter account just for work. Many journalists (myself included) use one account to span both worlds. Not everyone is comfortable with that, so it’s your call.
  • Even if you have a separate Twitter account for work, keep your profession in mind. To the law (and to readers and sources) you are always a journalist in everything you do.

Finding Who to Follow

The best way to get people to follow you on Twitter is to follow the right people from the start. You don’t want to add too many people at once, as it makes it hard to follow (and might make you look like a spammer). Add a few people at a time, focusing first on adding beat sources, then moving to potential competitors, info feeds and influencers in the community.

It also doesn’t hurt to follow those who’ve replied to or re-tweeted you in the past.

Find local twitterers by location or subject: Twellow is a service that searches local people (or people anywhere, really) by their specialties and popularity on Twitter. Also try Wefollow, which let’s you find members by topic/interest area.

Follow other journalists: A great way to get started on follows is finding other journalists on Twitter. Look for people who share your beat, or even those who seem to have a Twitter presence you like, at Muckrack.com

Look at Lists: A great way to easily follow others and get started with lists is to subscribe to others’ public Twitter lists. If there’s someone you like on Twitter, see who they follow and their collected lists along the right side of their Twitter home page. See one you like? Subscribe to it or pick an individual account from their subscriptions to follow yourself.

Suggested follows:

Go to the address and click on “follow” to add them to start subscribing.

News organizations to follow on Twitter:

@cnnbrk @breakingnews @ColonelTribune @statesman

More good examples:

@johnfayman: A former pupil of mine, John is the Cincinnati Enquirer’s Reds’ beat writer. He’s a good example because he uses his account in many ways: live-tweeting games, leaving commentary, answering fan questions and re-tweeting links.

@thehyperfix: Chris Cilizza is the original live-tweeter, using this account for live coverage of press conferences. You can also follow his regular account @thefix.

More Info:

Twitter Signup and Account Setup

Data Mining Twitter (6/2010)

Making Twitter Work For Reporting (6/2010)

Need-to-Know Twitter Tips for Journalists (6/2010)

My own collection of suggested links about Twitter and social media for journalists is on Delicious.

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