Dispatches from the living amongst journalism's walking dead

Tag: ethics

In light of Te’o story, how can we fix sports journalism?

 

Eds note: See the update at the end.

Sports journalism has some explaining to do.

Today, the sports and journalism worlds are collectively wringing their hands about he discovery that the made-for-TV story of Notre Dame linebacker Manti Te’o and his dead girlfriend was actually too good to be true. The girlfriend, Lennay Kekua, who has allegedly died of leukemia back in September, didn’t exist. Numerous sports reporters from the local South Bend Tribune to ESPN, Sports Illustrated and the Associated Press, all helped spread the  story of this lie. They are implicit in the hoax for their role in spreading a false story without the basics of verification.

Sports reporters work in the nexus of journalism, entertainment and big-time moneymaking – and when the latter two are the focus of network executives and publishers, the first sometimes takes a vacation. We need to re-examine the journalism in sports journalism.


 

 

Photo/Flickr user True2Self
Photo/Flickr user True2Self

 

 

 

 

Sports reporters are great at breaking down the games and scenarios. They generally do a fine job of pursuing the story when an athlete or team has committed some sort of wrongdoing or has some important story to tell. In the case of the dead girlfriend, however, sports reporters and their editors and all supporting staff who let these stories go to the web, print or air, let themselves get caught up in the irresistible pull of the heartwarming narrative.

Nobody out of all this coverage did any research on Kekua. Out of all of these reporters and organizations, they went only on the word of a young football player to repeatedly tell the story that would ultimately help propel Te’o into a national spotlight (and the Heisman considerations). In their minds at the time, I’m sure the thought process was something like, “Why bother? It’s just a feel-good footnote on the larger story of this amazing athlete. Why bother?”

There were several inconsistencies across the range of reporting on the love story – notably as to when Kekua died. How did nobody notice the difference when writing their own stories? As my colleague Steve Buttry notes, even looking for a link to an obituary for Kekua, which should have been standard procedure, would have started to unravel the story.   Instead it took several months and a great investigation by Deadspin to reveal the not-all-that-well-thought-out hoax.

This case is just the latest example among many that indicate to me that the soul of the sports journalism profession is in jeopardy.

In 2011, a young crime reporter for The Patriot-News in Harrisburg, Penn. wrote an explosive story about a grand jury investigation of retired Penn State assistant coach Jerry Sandusky’s alleged sexual abuse of at least two young boys. The paper took hits from its readers and the story went largely ignored by the news organizations and reporters covering the team and the university. It took seven months and Sandusky’s eventual arrest in the sex abuse case that finally led the national and sports media world to follow up on the story. The reporter, Sara Ganim, won a Pulitzer. ESPN, Sports Illustrated and every sports reporter on the beat at Penn State should have had some explaining to do about that gap in time…but nothing came of it.

A Poynter Review of the situation at ESPN stated, “With the biggest staff of sports journalists in the world, ESPN should have been leading the charge to ask tough questions and shed light on this scandal.” It explained the missteps in how the story was handled in tone and breadth, but it did not address the delay of seven months.

Why didn’t they follow up on what is arguably the biggest story ever on the beat? Easy. They wanted to keep that access to the very popular team and to its then-coach, Joe Paterno, open. Editors, publishers and network suits wanted to keep that cash cow that is Penn State football news producing milk. So everyone got along to get along and hoped nobody would notice.

And we can’t forget how ESPN, arguably the biggest fish in sports media, has stepped out of the bounds of journalism ethics to shape its sports “news” for financial reasons. In 2010, the network produced and aired what was essentially an infomercial for LeBron James to trumpet his decision to move to the Miami Heat, sending a lot of “tsk, tsks” across the journalism spectrum. Throughout 2011 and 2012, ESPN took a more hands-on approach to shaping sports news by deciding, with ratings purposes in mind, to hitch its wagon to the popularity of Tim Tebow. They used their news reporters to create an inordinate amount of coverage on Tebow, even though he wasn’t even starting in the NFL for the 2012 season.

So how can it be fixed?

Of course, the obvious has to be stated. We can’t paint all sports reporters or sports news organizations with a broad brush, but there is a problem to be solved here. How can we ensure our sports coverage consistently retains its objectivity and avoids falling into fanboyism or fraternity with the sources on the other side of the beat?

I had a great conversation about this with my friends on Facebook last night and some of them had great suggestions as to how sports editors and reporters can keep their heads on straight.

How about we start when we are grooming sports reporters in journalism schools and on the beat within news organizations?

Margaret McGurk, a former coworker of mine from The Cincinnati Enquirer, suggested, “Sports editors need to stop hiring reporters who have never worked a police beat or covered a courthouse or dealt with the non-sports world as a journalist.”

My former boss at The Cincinnati Enquirer, Chris Graves. A former crime reporter, she noted that reporters operating within a niche like sports need to have a focus on the fundamentals.

“All reporters are reporters first — niche reporting (be it sports, business or entertainment) comes later,” she said.

Journalism schools and editors grooming young reporters for their dream jobs of covering sports need to put learning journalism first and sports second. Sure, the young reporter will balk at being told he needs to cover cops or courts or city council to make his way to press row at a basketball game, but he will be a better journalist for it.

And it doesn’t stop at the beginning. Veteran sports reporters should be encouraged to spend their off-seasons on sabbatical, of sorts, flexing their muscles in other realms of news. It’s not to say they need to pick up a whole other beat for months on end, but they can take the time to refresh their journalism skills – calling unfamiliar sources, crunching their own numbers, maybe learning a new tool or two. They shouldn’t be kept immune from the rigors of reporting.

“This was among my biggest pet peeves when I was a cops reporter,” Graves said. “The amount of checking and record pulling it was simply assumed I would do for sports or entertainment reporters…”

I’m sure sports reporters, including some of my friends, would roll their eyes at this suggestion. That’s fine, but the crux of all of this is that the Te’o case, among others in months past, is a good opportunity to have a real conversation about ethics in sports reporting. Let’s not let it sit.

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Accuracy and accountability checklist for social media

Way back in the early fall, when the Online News Association conference was going on here in D.C., Craig Silverman of Regret the Error did a great accuracy workshop in conjunction with TBD. He created an accuracy checklist aimed at helping reporters avoid common errors. My boss, Steve Buttry, expanded on Silverman’s list at his own blog a couple of weeks ago. This checklist approach inspired me to think of ways to avoid accuracy and reporting errors in my own little corner of the journalism world.

In the rapid-fire world of social media, it’s easy for a journalist or news organization to make mistakes. Sometimes, these things happen in the heat of the moment, but more often than not the errors seem to stem from a widespread belief amongst journalists that Twitter carries less need for accuracy and accountability than the full-story medium. Recent events have told us otherwise.

I believe there is an ever-increasing need for accuracy and accountability in how we as journalists use social media. This inspired me to start my own accuracy checklist for the TBD staff, but I thought it may be better to share with a larger audience. Feel free to add your notes and additions in the comments. I consider this a work in progress.

New media ethics, same as old media ethics

Earlier this week, the Patch site in Palo Alto apologized after a freelancer  plagiarized a story from another website.  An apology posted on the site stated that copy was lifted from VentureBeat, an online tech news site. It doesn’t state if the freelancer will continue to work for the site, but the apology includes this:

The writer has been told that taking work of other writers or news organizations without attribution is absolutely not acceptable.

I would hope, at least, that this isn’t the first time said freelancer has heard this.

Patch sites haven’t had the best rep when it comes to plagiarism, similar lifting incidents have occurred in West Hollywood, New Rochelle (NY).  But really, this isn’t about Patch at all. It’s about all of us in the growing new media world.

The spate of plagiarism charges leveled at Patch are indicative of an industry that is growing so fast that it’s leaving its employees behind.

New media ventures are hiring up a storm right now. Patch boasts that it is the largest hirer of journalists in the United States. Huffington Post, Politico, TBD and others are also hiring for online-only news operations. These workforces are hired cheap to work fast, which can lead to inexperienced journalists working with little or no hands-on editorial leadership if not handled correctly.

Not that a lack of knowledge about ethical and legal issues is limited to inexperienced journalists. I can personally account for several instances where journalists far above my pay grade and double my experience have revealed a startling lack of regard or knowledge for media ethics (especially as it pertains to the web).

Because many new media orgs don’t have the manpower to constantly monitor the work of employees and freelancers after they get started, it is important that there is some degree of ethics and legal training for all new hires and contract employees. I’m not talking about asking them to sign some document of complicated legalese in their first-day pile of healthcare forms and sexual harassment policies – I mean real policies and guidelines, laid out in a way that will stick.

Short of a formal class or sit-down on these issues, a document outlining the highlights of new media ethics and legal issues should be distributed to new employees. It should be straight-forward, easy-to-understand and outline definite consequences.

Here’s what I would highlight on the copyright and plagiarism front:

  • Don’t copy or use text, images or multimedia without permission from anywhere on the web – this includes Facebook, Twitter and Google images.
  • Credit all sources and link whenever possible.
  • When aggregating others’ coverage, don’t use more than a paragraph – and ALWAYS link to the original with named credit.

What else?

Recommended reading: Investigative social media, new ideas and tools

Sorry it’s been so long, but it’s been crazy busy as TBD’s preparing for the holidays and other events. This’ll be a quick one, just a few links I’ve been reading of late. Have a happy Thanksgiving, folks.

Social media roundup

  • How Investigative Journalism Is Prospering in the Age of Social Media – Great ideas from several resources gathered by Vadim Lavrusik at Mashable on how to use social media in investigative reporting and newsroom projects. Includes tips on Crowdmap, Storify, Twitter crowdsourcing, data searches and more. A great post to pass on to the social media haters in your newsroom.
  • RockMelt: The User Manual– If you don’t know about Rockmelt or want to know more on how to use the new social browser, here’s a great guide from the NY Times.
  • 6 innovative uses of Tumblr by newsrooms – The big media companies are only now getting into Tumblr, but there’s a lot of possibilities out there for it.
  • Engaging Facebook fans with clever, conversational updates – Great ideas from Web Up the Newsroom for writing interesting status updates on a media outlet’s Facebook page to drive traffic to content and drive discussion online.
  • In this disturbing bit from FishbowlDC, a Washington Post editor says “crediting the original source of a scoop isn’t “a requirement or even important” because “all news originates from somewhere” and “unless one is taking someone else’s work without attribution (that is, plagiarizing it) any news story should stand on its own and speaks for itself as an original piece of work.” Hm.
  • How News Organizations Are Generating Revenue From Social Media – Another great Mashable rundown of the top ways online media is generating revenue using social media and more to hit new audiences.

On the TBD Front

Social Media Guidelines to Live By

Personally, I’m not a big fan of social media policies. While I recognize a lot of companies need to have these policies in place to cover their butts in court, I generally frown upon anything that gives journalists any excuse to not communicate openly with sources and/or readers via social media.

So this isn’t a social media policy. It isn’t sanctioned by any bosses or lawyers or governing bodies – and I think it’s just right. Take that for what you will.

10 Social Media Guidelines to Live By

  1. Follow the Golden Rule with social media content. Don’t use anyone’s stuff without getting permission and giving credit – you’d want that, right?
  2. As with anything else, make sure you verify news from social media before running with it (or even re-tweeting it). Think of social media as a tip generator, not a reporter.
  3. Make corrections quickly – and don’t try to hide them. Your Twitter/Facebook followers will notice – and they will quickly forgive mistakes so long as you are transparent.
  4. If you don’t know something, just say so. It’s OK – and someone may have the answer you need.
  5. Always remember: The Internet is public and permanent. Everything you say – even what you think is private – could be found and documented. Act accordingly.
  6. Furthermore, if you wouldn’t say it on air or in a story, don’t say it at all.
  7. You don’t have to get special social media accounts just for work. Many journalists (myself included) use one account to span both worlds. Not everyone is comfortable with that, so it’s your call.
  8. Even if you have separate social media accounts for work, keep your profession in mind. To the law (and to readers and sources) you are always a journalist in everything you do.
  9. Friending, liking and following may sound like chummy words, but these are things you need to do to get info from sources on social media. If you think it might make you look biased, put a notation on your page/bio that says why you do it.
  10. Immediacy is part of the fun and news value of social media, but no post is so urgent as to not need a second look. Read and think before you post.

Making Twitter Work for Reporting

Despite its reputation, Twitter is not just to tell people what you had for breakfast. Journalists willing to learn the tool well can also use Twitter to:

  • Monitor the activities and interactions of people you cover
  • Crowdsource stories by asking your followers for ideas or info
  • Quickly find people who witnessed or experienced an event
  • See what people are talking about right now
  • Live report from the scene of a news event
  • Drive traffic to your content

So, how do you do that? Tweets you might send:

  • If you want info, say so. Simply tweet: “Trying to find someone who…” or “Anyone out there know…” Ask for re-tweets.
  • Tweet out links to your work or links to other content you find funny, interesting or relevant to your beat that you’d like to pass on.
  • Keep readers abreast of what you’re working on.
  • Share what you are doing or where you are only if you think the people reading will find it interesting. Maybe you’re on location for a notable meeting or event or meeting with someone interesting.
  • If you are at a location or event where news is developing, tweet out the details. Notable quotes, questions asked, who’s there, what’s happening. Note: If you are going to “live tweet” a planned event, it’s a good idea to warn your followers ahead of time.
  • Reply to the people who talk to you on Twitter – and respond to their tweets if they say something interesting on their account. You don’t have to reply to everyone if you get a lot of incoming tweets, but if they ask a question, be sure to answer it.
  • Publicly ask questions of specific sources or readers if you know their Twitter names.
  • Share notable tweets from those you follow by re-tweeting.
  • Tweet as if you were talking to a friend (and not like a TV promo or a robot). People want to follow you on Twitter not only for info, but also to “get” you as a person, so some degree of breeziness is encouraged.

Sharing Links

Twitter is an ideal place not only to share links to your work, but also what you’re reading, info related to your beat and work you admire from others.

  • Always shorten your links using a link shortening service like that at tinyurl.com or bit.ly.
  • Preface shared links with a headline or some introduction. Ex: Interesting take on net neutrality: http://bit.ly/khkhfdkkh
  • If you see a tweet or link you liked, re-tweet rather than rewrite. It’s nice.

Other Posts on Twitter

Twitter Signup and Account Setup

Intro to Twitter for Journalists (6/2010)

Data Mining Twitter for reporting (6/2010)

Need-to-Know Twitter Tips for Journalists (6/2010)

My own collection of suggested links about Twitter and social media for journalists is on Delicious.

Who got a say in WaPo’s social media policy?

Even aside from the Washington Post’s social media policy itself, the method of its distribution and construction is cause for concern.

As Steve Buttry notes, the organization shouldn’t have started with a closed policy decree, it should have started with internal conversations with staff about social media. The senior editor has been working on the policy without input from the newsroom or digital staff since May – and only told them about it the same day it was released.

Was there any talk with tenured Twitterati about the benefits they have of using Twitter in sourcing and story development? Did anyone consult with the ombudsman about the possibilities of using social media to address reader complaints and questions? Did anyone in the WaPo newsroom ever even get training or guidance of any kind on this issue in the months preceding the policy’s release? It doesn’t seem like it.

At my paper, The Cincinnati Enquirer, we have been lucky enough to have several open staff conversations about social media ethics and legalities. Our lawyer even came in for a session on the legal implications of using the likes of Twitter and Facebook, which was a huge help for those of us who train staffers in using the technology (yeah, that’s right, we have training).  Our editor is very open about his feelings on the technology (he’s in love with it) and encourages its use amongst reporters. We don’t have a policy, per se, but at least everyone talks about it.

WaPo, of all places, needs a lesson in transparency

Last Friday, the Washington Post internally released a social media policy for its staff that has had the news world buzzing. While it isn’t big news to release such a policy (many other papers have them too), for a paper with a reputation like that of the WaPo, you’d expect something a little less down on social networking. The policy applies to personal and professional accounts and has more than enough eyebrow-raising ‘dont’s’ that are sure to scare any staffer away from the social web. It already has.

To be fair, a great deal of the policy does focus on ethical issues most news staffs should have cleared up, such as remembering you’re always a journalist online and must follow the ethics of the profession even in social media and that anything online is public, even if you think it isn’t. The problem is, it also features a lot of warnings that seem to go against the very reason most journalists sign up in the first place.

Take the following gem:

Post journalists should not be involved in any social networks related to advocacy or a special interest regarding topics they cover, unless specifically permitted by a supervising editor for reporting and so long as other standards of transparency are maintained while doing any such reporting.

The very first thing I ever encourage reporters to do when they join Facebook or Twitter is to follow or friend the groups and individual sources they cover. They should be seeing what their sources are putting out there and use that medium to further interact as reporters. That’s the whole point – conversation, right? The policy does say they can do this with special permission and all that, but if WaPo reporters are anything like the nice people I work with every day, they’re going to drop all of their sourcing associations online immediately.

Another scary point of the policy is that it specifically says staff should tweet or otherwise communicate about internal newsroom issues or its company’s business decisions and they are forbidden from addressing any criticism of the organization. As Paid Content points out, that sort of policy would have prevented the mini-scandal over the WaPo’s paid schmooze events proposed by its publisher earlier this year – and it essentially makes transparency of the organization a punishable offense.

It’s transparency that is really what has been outlawed here – and that should concern journalists and consumers alike. In the age of social media, transparency is the new objectivity in a lot of ways (maybe eventually in entirety) – so why shut down the main avenue reporters have to show their work?

As the Posts’s tech writer Rob Pegoraro notes, reporters don’t just use Twitter to look cool, they use it as a public notebook to benefit readers and the organization at large. Without social media, he can’t easily answer a reader’s question in a public manner, provide links to related content or give readers a sense of who he is as a reporter in order to earn their trust.

I hope the WaPo eases up on this policy in the wake of the internal and external backlash. It’s really for the good of the entire industry following their lead that they sit down and consider how much they stand to lose from closing their doors to the outside world.

Recommended reading for May 28th-June 2nd

These are my recommended links for May 28th through June 2nd:

  • 10 Must-Haves for Your Social Media Policy – As always, Mashable pulls together the tips that can help us all – individuals or businesses and news orgs – better develop our social media strategies.
  • Keyword Streamgraphs on Twitter – This site creates a visualization of the last 1000 tweets on a certain keyword. It doesn’t really make anything useful data-wise, but it is a great little thing you can link to out of your coverage of an issue or to track your buzz on an ongoing story. Mine is made for mapping who mentions “Reds” – but you can change the link to be any keyword.
  • How to Mine Twitter for Information – Great tips on getting data from Twitter to track buzzwords and trends over time.
  • Collaborative Reporting Tools | Publish2 – This new offering from Publish2 – which is a great tool if you haven’t used it – can be used in a lot of ways. It can be used to gather news tips, crowdsource stories and allow multiple people to contribute to reporting.
  • JournoTwit – The twitter client that’s not just for journalists… – This tool is still in development, but it has great potential. It is similar too, though not as good as, Tweetdeck – only online-based. If you could make the columns customizable, I’d be switching today.
  • Journalism.co.uk : BBC double-checks journalists’ ‘professional’ tweets – I guarantee there are reporters and editor that read this and think, “What a great idea!” No, it isn’t. Twitter is “right now” – not “ten minutes from now.” If you need an editor to make sure your tweets don’t have libel, spelling or factual error, you shouldn’t be tweeting. Period.
  • Commentary: Why Twitter won’t save journalism or kill it | McClatchy – A fairly honest overview of Twitter from someone who isn’t “in the tank” like me. While I think it is short-sighted to say Twitter won’t revolutionize journalism (maybe not Twitter – but something like it can and will), it’s at least giving the service a shot.

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