Dispatches from the living amongst journalism's walking dead

Tag: crowdsourcing

Quickly create a collaborative map with Crowdmap

Every election since I started my professional career has led the news organization I was working for at the time to say, “We really should have a map of election problems.” Then we’d build some UGC map held together by virtual duct tape. Sound familiar?

User-populated maps have come a long way in the past few years thanks to lots of free technology available on the web. Google Maps, for instance, was a early precursor that still has a lot of utility today. See my [very impressive] map for free donuts as a good (and yes, silly) example of a quick Google collaborative map.

In 2008, Ushahidi (which is Swahili for “testimony” – the more you know) made its debut in mapping post-eletion violence in Kenya . The mapping tool allowed for user to add reports to the map using SMS, email and on-site forms. They’ve since added support for reports via Twitter hashtag.

While they’ve had great success in mapping international crises (like the Haiti Rescue Efforts) and domestic trends (like the Atlanta Crime Map), the main problem with Ushahidi is that it isn’t altogether quick or easy to get a map set up. The software is free and open source, but you need to have a server and programming know-how to get it going.

Thankfully, Ushahidi recently launched a stripped-down, hosted version of it’s mapping tool called Crowdmap. In about 10 minutes, you can have a user-contributed map up and running with no programming know-how and no server.

WMATA Problem Map

WMATA Problem Map

Reports submitted on-site flow in to a back-end queue that’s easy to publish as verified or unverified reports. Messages sent via email or Twitter can be converted to full map reports by an admin in a matter of a couple of minutes. All reports have an option to add photos, videos or news links to more info. You can schedule reports to publish and certain times, plus designate specific submitters (like your staff) to have their reports be auto-approved.

Crowdmap does have a couple of downsides. For one, it isn’t embeddable on your site. It has to be used on Crowdmap, though you can use a Google analytics tracking code to track traffic. It also isn’t particularly customizable, so you can’t brand it or add significant new features as you can with Ushahidi. Still, though, it’s a heckuva lot better than some of the cobbled-together maps I’ve had to put together before.

I recently built a couple of these maps for TBD.com, one for mapping Washington-area transit issues and another for monitoring polling problems on the day of D.C.’s primary elections. Neither took much time to set up and both had/have decent participation, given that we promote it on our site. We got far more Twitter reports than anything else, which is likely because we put the most effort into promoting it there. At some point, I’d like to expand our reports to include SMS contributions.

I’ll have a post soon that will walk though setting up a Crowdmap, but for now, check out the site and tinker around. It’s super easy.

TBD’s big moment and a view from behind the coverage

I hate these long gaps between posts as much as you do. I’ve been busy over at TBD, but I haven’t forgotten about the old ZJ.

I have a couple of other posts in the works, but a bit of a recap. Last Wednesday, Sept. 1, was a big day for TBD – and for me personally. When a gunman burst into the Discovery Channel headquarters in Silver Spring and took three hostages, we sprang into action and, in turn, were propelled into the spotlight for the first time since our launch.

It was my first real breaking news situation since starting at TBD – and the first I’ve ever experienced in a TV newsroom. Within minutes of hearing from a TV reporter’s wife (who works at the Discovery site) about the situation, we had a helicopter and live reporting on-scene. You don’t get helicopters at the Cincinnati Enquirer, so that was pretty mind-blowing.

Within minutes we were getting in photos and eyewitness reports from Twitter. We were streaming video online before anyone else – heck, it was even used on other news sites in our area. As things were confirmed, I was able to tweet them out ASAP. I had a lot of back-and-forth communication going on with our staff, some of our blogger partners on-scene and other eyewitnesses on Twitter (a few we even got to talk live on-air). In short, it was an amazing time to be behind the Tweetdeck.

We sent 21 tweets on the situation that day. According to the Bivings Report, we were mentioned/re-tweeted 334 times. We got more than 400 new followers, a boost in web traffic – and a lot of wonderful praise from our audience and peers. My favorite tweet was from Justin Karp:

@TBD is having their CNN/Gulf War moment right now. They’re dominating coverage right now. Kudos.

All that praise and warm fuzzies aside – it proved once again that monitoring and using Twitter in breaking news is increasingly important for any news operation. Twitter “broke the story”, we all know that – and for better or worse it owned the coverage in a lot of ways. We in the news media can only engage the best and stream the rest when something like this happens in such rapid-fire succession. It was a day of lessons for us and every media outlet, I’m sure.

In the days afterward, I was working with others to determine who wrote that first tweet from the building and when it was sent, not only to give them credit, but also to see just how far behind we were. We had our first tweet out at 1:33 pm, about 20 minutes after the first tweet we found. We can do better – and next time we will.

TBD experiments in community engagement: Week 1

It’s the end of our first week on business at TBD and, admittedly, I’m completely exhausted. We all are.

It felt like a good first week for us – we got a lot of reviews, positive and negative, from other media sites and blogs. Despite the bugs and occasional complaints, we did have the opportunity to come out of the gates with a few engagement experiments you might find helpful at your own news orgs.

Open discussion on launch day

We had an open Cover it Live chat on the Community Blog from 9-4 on launch day. TBD Community hosts Lisa Rowan, Jeff Sonderman, Daniel Victor and Nathasha Lim took questions, complaints and bug reports from site visitors in an open and honest fashion. They didn’t just address the positive, they also did what they could to assuage the fears of those missing the former websites for WJLA and News Channel 8, now replaced by TBD.com.

Crowdsourcing for breaking news photos

On Thursday, the Washington, D.C. area woke up to severe thunderstorms, high winds, flooding streets – and a lot of damage. While our one full-time photographer was able to get a lot of art, we knew we couldn’t be everywhere. The call was sounded for photos on Twitter and on the site – and readers responded with submissions on-site and via Twitpic.

We ended up repeating this process later in the day with a reported electrical fire near the District’s business center. I first saw reports and Twitpics of the fire on a random Twitter search for “Fire near: Washington DC”. We quickly reached out on Twitter for permission to use the photos – and we were off to the races. It was great to get such good response out of the gate.

Working with bloggers on breaking news

Around 1:30 pm Tuesday, I looked over one of my series of Twitter searches and found a tweet reporting an alleged hit-and-run by a Metrobus in Arlington, Va. I contacted the guy, Matt, via reply and asked him if he’d talk to our Arlington reporter, Rebecca Cooper. He agreed.

At 2:12, network partner site Unsuck DC Metro, who the original tweet was directed toward, had a post up with the tip.

Another partner site, ARLNow, had a story with photos and quotes from the man involved in the accident at 3:07. TBD had a story with the tipster’s report and ARLNow’s report up before 4 p.m, approximately four hours before The Washington Post or WTOP (and a hat tip to the Post for promoting the great efforts of ARLNow).

Without the tip provided by Twitter and the hustle by the bloggers in our community network, there’s no way we could have had such a story so fast. Who says bloggers aren’t journalists? Not us.

Tapping into the crowd for political coverage

Questions submitted via Twitter hashtag

Questions submitted via Twitter hashtag

On Wednesday, TBD TV’s Newstalk program had the Democratic candidates for D.C. mayor on the program for a debate. In the hours before the 10 a.m. debate, we asked readers to submit their questions for the candidates via hashtag on Twitter. The response was more than we could fit on the program, which was great (see right).

When the debate went live on TV and online, fact-checking reporter Kevin Robillard had a live Cover it Live chat where readers could chime in with comments, ask questions and suggest facts to be checked as the candidates said them on the air.

The debate got a lot of traction on Twitter and on the chat. Kevin had some great material for The Facts Machine, which is a TBD blog dedicated to backing up or refuting questionable facts.

We hope to do a lot more projects like this in the future. Not bad for the third day out.

Making Twitter Work for Reporting

Despite its reputation, Twitter is not just to tell people what you had for breakfast. Journalists willing to learn the tool well can also use Twitter to:

  • Monitor the activities and interactions of people you cover
  • Crowdsource stories by asking your followers for ideas or info
  • Quickly find people who witnessed or experienced an event
  • See what people are talking about right now
  • Live report from the scene of a news event
  • Drive traffic to your content

So, how do you do that? Tweets you might send:

  • If you want info, say so. Simply tweet: “Trying to find someone who…” or “Anyone out there know…” Ask for re-tweets.
  • Tweet out links to your work or links to other content you find funny, interesting or relevant to your beat that you’d like to pass on.
  • Keep readers abreast of what you’re working on.
  • Share what you are doing or where you are only if you think the people reading will find it interesting. Maybe you’re on location for a notable meeting or event or meeting with someone interesting.
  • If you are at a location or event where news is developing, tweet out the details. Notable quotes, questions asked, who’s there, what’s happening. Note: If you are going to “live tweet” a planned event, it’s a good idea to warn your followers ahead of time.
  • Reply to the people who talk to you on Twitter – and respond to their tweets if they say something interesting on their account. You don’t have to reply to everyone if you get a lot of incoming tweets, but if they ask a question, be sure to answer it.
  • Publicly ask questions of specific sources or readers if you know their Twitter names.
  • Share notable tweets from those you follow by re-tweeting.
  • Tweet as if you were talking to a friend (and not like a TV promo or a robot). People want to follow you on Twitter not only for info, but also to “get” you as a person, so some degree of breeziness is encouraged.

Sharing Links

Twitter is an ideal place not only to share links to your work, but also what you’re reading, info related to your beat and work you admire from others.

  • Always shorten your links using a link shortening service like that at tinyurl.com or bit.ly.
  • Preface shared links with a headline or some introduction. Ex: Interesting take on net neutrality: http://bit.ly/khkhfdkkh
  • If you see a tweet or link you liked, re-tweet rather than rewrite. It’s nice.

Other Posts on Twitter

Twitter Signup and Account Setup

Intro to Twitter for Journalists (6/2010)

Data Mining Twitter for reporting (6/2010)

Need-to-Know Twitter Tips for Journalists (6/2010)

My own collection of suggested links about Twitter and social media for journalists is on Delicious.

Data mining information from Twitter

It’s downright amazing what you can find out from Twitter’s formidable search engine. Here’s just some of what you can do with Twitter’s publicly available feeds:

• See what’s happening on your beat: Basic, but no less awesome. Follow the Twitter feeds of any agencies, officials and other contacts on your beat.

Find people on the scene or read reactions to events: Twitter has an excellent built-in search engine that allows you to search by keywords, location, date and more. It’s a gold mine to the journo who takes the time to search correctly.

More: Even if you aren’t searching for a particular topic, a Twitter search is a great way to do a fishing expedition for events (try searching for crash, fire, hurt, etc.). Also be sure to try common misspellings in the keyword search.

Search for someone at a particular place: Use the Twitter search with Foursquare or Gowalla to find an eyewitness in a particular location at the time news occurred. Search for the name of the location or keyword with added operators for 4sq or gowal.la. Like this.

See what topics are trending nationally and locally: Your home page on Twitter will show you what’s trending right now either network wide or by your location. Also check out Trendsmap (using data from another great site, What The Trend). For instance, check out this local trendsmap data to see what topics keep coming to the top of Twitter in the DC area right now.

See tweets on a map: Check out Bing’s Twitter and Foursquare maps to see searchable tweets and check-ins on a map. For a new map, go to bing.com/maps/explore and select the map app you want.

Watch real-time reaction: Twitterfall is a great site for watching developing reactions and trends. Watch one of the trending topics or search for keywords to see them “fall” in as they’re tweeted.

Get a photo from the scene: There are lots of sites that allow you to search Twitter photos, but plugging twitpic OR yfrog OR flickr OR tweetphoto (plus a location or keyword) into Twitter Search will also turn up a lot of pictures. See one you’d like to use? Be sure to ask.

The sites here are just the tip of the iceberg – there are thousands more apps out there using this network to display useful trends and info.

Related Info:

Need to Know Twitter Tips for Journalists (6/4/10)

Excellent recommended post on the subject from Web Up The Newsroom.

The new kid in the downpour of fresh ideas

When you’ve spent your entire professional career in a newspaper’s newsroom, it’s pretty easily to get your mind blown at a startup. I can attest to that firsthand in my first few days on the job at TBD.

Instead of shoehorning some new media approach into a centuries-old tradition, we’re building something so new, it’s still somewhat intangible – and that’s the fun part. It’s also sort of terrifying.

Because we haven’t launched yet, there are no deadlines, per se (which is a tough adjustment from my last few years working in breaking news). Our deadline for now is launch – and then infinite thereafter as we continue to add new features and tweak tools.

Right now, there are no rules, but I wouldn’t call it lawless, either. All of us currently involved with TBD have extensive experience in news and/or the social sphere. We know the framework of what we’re working toward, the rest is totally up for grabs.

In the past few days, I’ve been in several meetings with the rest of the community engagement staff where we have been brainstorming TBD’s processes for reader participation, community newsgathering and the all-important continuous breaking news. There are only five of us in a room, but it’s a hurricane of what-ifs and how-about-wes.

Not once has anyone said, “We can’t do that” or “That isn’t possible”. That’s a great feeling.

I know those times are coming. Some ideas will make it and others won’t. For now, though, I’m just trying to get a word in edgewise in a newsroom full of energy and rapid-fire ideas.

In addition to these sessions, we’re crowdsourcing our TBD plans, so if you have ideas you’d like to share, please do.

The community hosts are already miles ahead of me, working hard to recruit good bloggers for our network. I, on the other hand, am desperately trying to catch up.

I’ve found being the social media producer for a website that doesn’t exist in a city that doesn’t know you is a pretty tall order. All that community I built around myself in Cincinnati is now far, far away – so now the new task is cracking the Twitter code of this area.

In preparation to launch the TBD Twitter account(s) in the near future, I’m currently working on building up my own DC base on Twitter, figuring out who to follow for breaking news, community tips, laughs and tips about cheap beer. I’m working on finding the “nodes” (as my former editor was fond of calling them), that is, the Kevin Bacons on the metro DC social media sphere who are followed by and follow everyone important.

That’ll take some time, I know. I’m just not very patient. Have ideas/suggestions? You know the drill.

Because we haven’t launched yet, there are no deadlines, per se (which is a tough adjustment from my last few years working in breaking news). Our deadline for now is launch – and then infinite thereafter as we continue to add new features and tweak tools.

Online news is always TBD

So our new little metro site for Washington, D.C. is no longer nameless. It was announced today that the name of the site will be TBD – and I think it’s perfect.

As my future colleague Jeff Sonderman wrote,  it really fits with the mission of what we’re trying to do here.

News at the start of the reporting process is “to be determined” – though in the traditional model, many readers don’t get to see it or be a part of it at that point. You get it later, as a finished product in print, online or on-air. If you’re lucky, we’ll let you comment on it or write a letter to the editor when its done.

I truly believe needs to be alive to be relevant. Our goal is to get news out there fast, yes, but we also need to make that news evolve in time with the release of information, the ebb and flow of public opinion and the constant input of those affected by it.

There can and will be several avenues for the public to share in cultivating and developing the news at TBD – and I hope the people of metro DC will be as excited to be a part of it as I am. So far, the reaction seems positive. What do you think?

4 potential uses for Google Wave in news

Lots of journalism’s resident tech geeks and big thinkers have been talking up the potential of Google Wave to “transform journalism”. I’m not going to go so far as to say that, but it does have a lot of features that make it an ideal candidate for fixing problems a lot of newsrooms face thanks to limitations in current technology.

Here are four general ways newsrooms may chose to implement Google Wave. Assuredly, they have countless wavelets.

1. It’s a newsroom budgeting solution

The problem: Anyone who’s had to share a newsroom budget in Word/Google Docs/Excel/etc. knows the struggle of shared document updating and access. Wave takes Google Docs to the next level – and makes it a lot easier for several parties to edit the same document in real time. No more “This document is currently in use, you will enter read-only mode”.

In Google Wave, you can edit the type submitted by anyone else. You can add comments to any part of the type and spin off conversations/collaborations from the budget to, say, talk about a specific long-term project. You can copy and past whole sections of a wave (the entire “document”) or a wavelet (a spun-off conversation within the document) to new waves, making it easier to carry a daily budget to the next day.

If a newsroom had daily, weekly, monthly and longer term budgets in Google Wave, we might not even need to have several meetings a day just so know where we are on today’s budget.

Here’s a potential walk-through:

Editors all add their reporters’ budget lines into a semi-private daily budget wave. The Managing Editor has questions about a particular budget line that she adds as a wavelet to that potion of the text. A back-and-forth with the reporter and their editor ensues there.

Photo Editor goes though the daily budget and adds notation as to which stories have art by creating news blips (individual comments) or starting new wavelets (conversations) within the daily budget as to why certain assignments weren’t shot, when art should get in, etc. She can also add the actual photos or videos into the budget for a page designer/web producer to grab later.

In other words, it’s your daily budget meetings, digitized. What a time saver!

2. It’s a reporting collaboration tool

The problem: Working on a project with another reporter or editor is never ideal. There’s always a mess of emails, attached Word files for notes and meetings, meetings, meetings. In the end, it’s difficult for the research and writing of two reporters to fully integrate  in a way that doesn’t look like two people were thrown together on a story.

Because of it’s real-time nature and media sharing capabilities, Wave is an ideal place for a newsroom project team to work. The reporters could not only share all of their notes, recorded conversations and research in this shared space, they could also co-write the story (or sections of the story) in a Wiki-ized wave.

The reporters can offer one another notes on each and every section of the article as they piece it together, rewrite or edit sections according to new info and insert new pieces in the middle of the old ones to help the story take shape. As one gets a quote that would fit well int the story, they can insert it as a wavelet, with the audio of the interview included if they’d want.

Reporters could, like this enterprising chap, conduct interviews with sources via Wave, either as a chat or video conference. that way, they could each ask questions (even if they aren’t in the same place) and involve many sources in the same conversation if needed.

All the while, an editor can see the progress every step of the way and make comments and edits on every portion of the story, even if a reporter is currently editing. Collaborators from video, graphics and photo can also chime in at various points, showing the latest photo of the source quoted (for instance) or asking questions relating to their part of the project.

And all along the way, the staff may chose to open up the research or even the article in progress to the public to get feedback, gather more information or just be transparent (this has potential most of all in public service journalism and investigations). Say you want to open your notes and data up to the story sources via a wave – they can rebut one another and add more info of their own that can be used in the final story.


3. It’s a community conversation tool

The problem: You want to get conversation going about a particular topic, but your existing commenting and message board tools limit the ability to communicate with useful commenters, while allowing the conversation to be taken off-track from the original topic.

The branching nature of Google Wave makes it great for getting lots of feedback and opinions. After initially putting the topical wave out there, the creator can take the conversation in many directions. He/she can communicate with all of the waves participants or speak individually wit users within the wave (say, to get more information).

If a participant wants to go off-topi (and they will), they can create a new wavelet in the overall wave and run with it.And the best part? Google Wave is attached to your email address and, thus, your Google identity. It’s a lot closer to transparent commenting than most systems have now.

The Austin American-Statesman has been experimenting with a daily news wave, with varying degrees of success. While Social Media Editor Robert Quigley has a lot of great ideas for how to use wave, he’s still limited by the fact that even in Austin, not everyone has an invite – and if they do, not many know how to use the technology yet.

4. It’s a public Wiki or crowdsourced story

The problem: You want to involve the public in an upcoming project, but the “tell us” box with your email address in the paper or on your blog just isn’t getting much response. If it gets any, it’s in separate email conversations with several people that can’t communicate effectively with one another.

As a spin-off of the to preview ideas – why not let the public do the heavy lifting? Sure, you might not want them to write your health care coverage, but why not give them a shot at editing and writing community resources, opinion articles and reports from news events.

Say you want to publish a guide to every neighborhood in your coverage area. Post up what you have in a wave and invite the public to edit and add facts, places, photos and more. They live there – so why not let them contribute?

Or, put your paper’s work up regarding a local event, a public crime, a landmark, etc. and let outside participants add their views at every point, edit in or out details they may have observed first-hand.

This technology may also go a step further to allow readers to arrange page design from a wave. Crazy? Maybe, but it’s one of many great ideas from the LA Times’ tech blog.

Great ideas

I mentioned these above, but you have to be sure you check out these posts that have great takes on the four ideas above.

  • Riding Google Wave’s Potential – Robert Quigley (of the Statesman), has a lot of hopes for Google Wave’s potential to transform community journalism via collaboration.

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