Tag Archives: community management

How to Maintain a Safe, Positive and Public Facebook Life

Tips for maintaining a safe, positive and public Facebook life. Continue reading

Posted in Facebook, Social Media | Tagged , , , , , | 3 Comments

Facebook comments can’t guarantee a lack of anonymity

There’s a conventional wisdom out there in the online journalism world that: 1.) News site comments will automatically be better if people have to use real names, and 2.) Using Facebook for your comments will accomplish this. I’ve said many … Continue reading

Posted in Community Engagement, Facebook, Industry News & Notes | Tagged , , , , , , | 3 Comments

Pay-to-play commenting can eliminate trolls – and kill discussion

A Massachusetts newspaper is banning anonymous comments by charging for the privilege. This seems like overkill – and it can eliminate important discussion. Continue reading

Posted in Industry News & Notes | Tagged , , , , , | 5 Comments

An anonymous comment ban could kill the public forum

If news websites were to get rid of anonymous comments, we may be eliminating the opinions of some very valuable (and young) readers. Continue reading

Posted in Industry News & Notes, Rants | Tagged , , , , , , , | 6 Comments

Devil’s advocate: Like it or not, site comments represent the community

For better or worse, the people who comment on news websites do represent part of the readership we claim to serve. So should we as a news organization and conversation hub be trying to suppress their opinions? Continue reading

Posted in Social Media | Tagged , , , | 3 Comments

Anonymity isn’t to blame for bad site comments, it’s a lack of staff interaction

We as an industry like to collectively wring our hands about the toxicity of online comment boards, but if we really want to improve the quality of on-site discussion we need to be willing to get involved in our sites in a hands-on manner. No amount of filters, comment-detecting robots and user-end moderation will replace the presence of a dutiful moderator. Continue reading

Posted in Industry News & Notes, Rants | Tagged , , , , , | 14 Comments

A new media how-to roundup

Here’s a collection of great tips and how-tos I’ve found lately you might find helpful if you want to break into media – or break out. Includes tips on YouTube, data mapping, UGC, training and starting your own blog. Continue reading

Posted in Recommended Links, Surviving | Tagged , , , , , , , , | 6 Comments

No winners in online comment debate

Online comments are a gigantic albatross for newspaper sites, but I believe we need them. Instead of panicking, we need to ride out these early days of commenting and learn to become better community managers. Continue reading

Posted in Industry News & Notes | Tagged , , , , , , , | 5 Comments