Zombie Journalism » policies

How and why news orgs should answer critics on Twitter

Mandy — Wed, 27 Oct 2010 11:11:08 +0000

News organizations should always be sure to reply to critics and questions that come in to their Twitter feeds. The method doesn't matter. [...]

Dilbert on corporate social media – sound familiar?

Mandy — Mon, 13 Sep 2010 15:09:49 +0000

How many news organizations can identify with today’s Dilbert strip? In recent years, we’ve seen a lot of corporate media companies that want to reap the benefits of social media without allowing employees to appropriately use the tools. Funny, but all to close to home for some. (Strip is after jump due to stupid [...]

No winners in online comment debate

Mandy — Tue, 25 Aug 2009 18:20:22 +0000

Online comments are a gigantic albatross for newspaper sites, but I believe we need them. Instead of panicking, we need to ride out these early days of commenting and learn to become better community managers. [...]