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How and why news orgs should answer critics on Twitter

News organizations should always be sure to reply to critics and questions that come in to their Twitter feeds. The method doesn’t matter. [...]

October 27th, 2010 | Tags: , , , , , | Category: Industry News & Notes, Social Media | 3 comments

Dilbert on corporate social media – sound familiar?

How many news organizations can identify with today’s Dilbert strip? In recent years, we’ve seen a lot of corporate media companies that want to reap the benefits of social media without allowing employees to appropriately use the tools. Funny, but all to close to home for some. (Strip is after jump due to stupid blog formatting) Continue reading Dilbert on corporate social media – sound familiar?

September 13th, 2010 | Tags: , , , | Category: Social Media | One comment

No winners in online comment debate

Online comments are a gigantic albatross for newspaper sites, but I believe we need them. Instead of panicking, we need to ride out these early days of commenting and learn to become better community managers. [...]

August 25th, 2009 | Tags: , , , , , , , | Category: Industry News & Notes | 5 comments