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Holy engagement, Batman! How HuffPost blew up the State of the Union on Facebook

How did The Huffington Post get 32,694 Likes, 2,525 comments and 4,268 shares on Facebook for Obama’s State of the Union address? How about a sort of Facebook take on live-tweeting? It was an experiment, to be sure, but it seemed to work out well. [...]

What if we’d had today’s social media on 9/11?

If today’s social media had been around, those who perished on September 11, 2001 could have been the storytellers of their own history. [...]

Why we should reply to users – even angry ones

Do you respond to your news org’s detractors?

Sure, we all talk about how engagement is SO IMPORTANT and we want to work with our readers, but when it comes to criticism, I so often hear social media coordinators or newsroom editors say, “Eh, I just ignore them, no point in replying.” Not so.

First of all, keep [...]

Lessons to be learned from TBD: International Edition

During my professional sabbatical in the month of April, I had the opportunity to travel to Moscow, Russia to talk with Eurasian journalists about community engagement.

This is my name in Cyrillic!

On April 22-24, the New Eurasia Media Program held its annual International Conference, where I, along with other journalists and bloggers from around the world, shared [...]

The Bin Laden story and real-time engagement

Please allow me to think aloud on the past 15 hours.

We all acknowledge that the news of Osama bin Laden’s death broke on social media. We’ve all got stories about Twitter’s impact, roundups of Twitter reactions, tweet timelines and Storification galore – but did anyone in the heat of the developing news last night start engaging readers on [...]

Making community engagement an everyday process

This presentation is aimed at reporters to help them better connect with audiences, brand themselves and work more efficiently in the social sphere. I hope others may find it helpful/interesting. [...]

Using Foursquare and Crowdmap to track local elections

With the midterm elections coming tomorrow, lots of news outlets will likely be launching their fanciest new toys and social media ideas to best pull in that coveted election night audience on the web. TBD’s no exception, though our election day experiments are based in off-site crowdsourcing to better inform our on-site coverage.

As we did with [...]

TBD experiments in community engagement: Week 1

TBD.com came out of the gates with a few community engagement experiments you might find helpful at your own news orgs. [...]