Alexia Tsotsis’ highly unprofessional rants against “old media” and eventually her site’s own readers lead to a highly professional discussion amongst journalists about dealing with trolls on the web. [...]
Now that CoveritLive is no longer free, here are some alternatives for newsrooms to host liveblogs and live chats at no cost. [...]
Collecting your advice on engaging readers and growing audiences on blogs. [...]
The live chat is, in a sense, the original social media. Here are a few best practices and tips to reintroduce you to this kinda old school tool. [...]
Step-by-step directions for setting up a live chat between readers and panelists using CoveritLive. [...]
Do you respond to your news org’s detractors?
Sure, we all talk about how engagement is SO IMPORTANT and we want to work with our readers, but when it comes to criticism, I so often hear social media coordinators or newsroom editors say, “Eh, I just ignore them, no point in replying.” Not so.